
Customer Service Associate
2 days ago
You will be the bridge between our learners and our team. Your job is to ensure a smooth, caring, and organized experience for every student, from first inquiry to final certification.
**Key Responsibilities**:
- Guide potential students about courses, workshops & enrollment
- Follow up with leads & assist with payments/registrations
- Help manage student queries during and after sessions
- Maintain records of enrollments, feedback & certificates
- Coordinate with internal teams for scheduling, links & resources
- Handle concerns or complaints with empathy and resolution
**What We’re Looking For**:
- Good communication in **Hindi & English**:
- Polite, patient, and composed — even under pressure
- Ability to manage multiple chats & follow-ups efficiently
- Experience in **ed-tech**, **healing**, or **online course support** is a plus
- Bonus: Interest in healing, therapy, or mind sciences
**You’ll Fit In If You**:
- Believe in helping others with kindness
- Are organized, punctual & solution-focused
- Want to work in a peaceful, purpose-led environment
- Are eager to grow with a fast-expanding spiritual education platform
**Job Types**: Full-time, Permanent, Fresher
Pay: From ₹12,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Paid time off
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Performance bonus
Work Location: In person
Application Deadline: 27/06/2025
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