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Customer Service/sales Representative

2 weeks ago

Surat Gujarat, India Refrens Internet Private Limited Full time

As a Customer Service/Sales Representative, your primary responsibility is to provide excellent customer service and generate sales revenue for the company. You will be responsible for handling customer inquiries and complaints, resolving issues, and upselling products or services to customers.

**Responsibilities**:

- Resolving customer complaints and issues, ensuring customer satisfaction and retention.
- Upselling and cross-selling products or services to customers.
- Building and maintaining relationships with customers to ensure repeat business.
- Collaborating with other team members to improve customer service processes and procedures.

**Requirements**:

- High school diploma or equivalent required; Associate or Bachelor’s degree preferred
- Previous customer service & sales experience preferred* (not required)
- Strong verbal and written communication skills
- Excellent problem-solving skills and attention to detail
- Ability to work independently and as part of a team
- Proficient in Microsoft Office and basic computer skills
- Ability to work flexible hours, including evenings, weekends, and holidays
- Positive attitude and a willingness to learn
- Ability of negotiation.

To be successful in this role, you should have excellent communication and interpersonal skills, be able to work well in a team, and have strong sales skills. You should also have a good understanding of the company's products or services and be able to provide accurate information to customers. Additionally, you should be patient, empathetic, and able to handle customer complaints or issues professionally.

**About Us**:
**Founders**:
**Naman Sarawagi**
First PM at Freecharge | ZipDial.
Founder at FindYogi.
Early Investor at DailyNinja | Cashfree | Walrus / Defy | Holidify | Piggyride +10

**Mohit Jain**
CTO FindYogi

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹300,000.00 - ₹500,000.00 per year

**Benefits**:

- Flexible schedule
- Provident Fund

Shift:

- Day shift
- Fixed shift
- Morning shift

Travel requirement:

- No travel

Ability to commute/relocate:

- Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- The applicant should be of Surat and be prepared to work on-site.

**Experience**:

- Customer service/support: 1 year (required)
- Sales: 1 year (required)

**Language**:

- Proficient English (required)