Customer Service Representative

7 days ago

Punagam Surat Gujarat, India Raja Rani Coaching Pvt. Ltd. Full time

**Job Summary**:
The **Customer Service Representative** will handle **incoming and outbound calls**, engage with potential students, and assist them in enrolling in **Raja Rani Coaching's** courses. This role requires excellent communication skills, the ability to handle objections, and a proactive approach to lead conversion.

**Key Responsibilities (KRA - Key Result Areas)**:

- **Inbound & Outbound Calling**: Handle student inquiries, provide information about courses, and resolve queries.
- **Lead Follow-ups & Conversions**: Follow up with interested leads, guide them through the enrollment process, and close sales.
- **Customer Engagement**: Build rapport with students, understand their needs, and suggest suitable courses.
- **Data Entry & CRM Management**: Maintain accurate records of calls, student interactions, and follow-ups in the CRM system.
- **Target Achievement**: Meet daily/weekly/monthly sales targets set by the Sales Manager.
- **Feedback Collection**: Gather insights from students to improve sales strategies and service quality.

**Education & Qualifications**:

- Minimum **12th pass**; Graduation in **Business, Marketing, or a related field** is preferred.
- Training or certification in **sales or customer service** is an added advantage.

**Experience**:

- **1-3 years** of experience in **sales, customer service, or telecalling**.
- Experience in **education, coaching, or ed-tech** will be beneficial.

**Technical Skills**:

- Proficiency in **MS Office (Excel, Word), CRM tools**.
- Good knowledge of **telecalling and lead management processes**.

**Soft Skills**:

- Strong **communication and convincing skills**.
- Ability to handle rejections and **convert leads into enrollments**.
- Active listening and **problem-solving mindset**.
- Good time management and ability to multitask.

**Other Requirements**:

- **Full-time role** based at **Raja Rani Coaching**.
- Must be comfortable with **high-volume calling** and working in a target-driven environment.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Language**:

- English (preferred)
- Hindi (required)

Work Location: In person

Application Deadline: 28/02/2025

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