Customer Service Representative

4 days ago

Surat Gujarat, India Acce Global Software Pvt. Ltd Full time

**CUSTOMER SERVICE REPRESENTATIVE**

**Objectives of this role**
- Identify and address customer needs, with a goal of total satisfaction.
- Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers.
- Meet customer-service department sales targets, generating leads when opportunities arise.
- Follow company guidelines and procedures for communications with mínimal supervision.
- Recommend improvements to company processes for efficiency.

**Responsibilities**
- Build expert, dynamic knowledge of the company’s products and services.
- Conduct research with available resources to satisfy customer inquiries.
- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.
- Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties.
- Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell.
- Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review.

**Required skills and qualifications**
- High school diploma or equivalent.
- Successful experience in a corporate environment.
- Strong communication skills, including active listening and clear articulation.
- Ability to solve problems, alleviate conflicts, and escalate tactfully.
- Ability to multitask, manage time, and prioritize.
- Ability to work individually and as a team member.

**Preferred skills and qualifications**
- Experience in sales.
- Experience in a call-center environment.
- Proven track record of meeting or exceeding sales quotas.

Pay: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)
- Gujarati (preferred)

Work Location: Remote

**Speak with the employer**
+91 9163350496

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