Customer Service Representative

8 hours ago


Katargam Surat Gujarat, India Bullionknot Full time ₹ 1,80,000 - ₹ 2,40,000 per year

WE ARE HIRING ONLY SURAT BASED AND ONLY FEMALE CANDIDATES

Job Description:

We are seeking a dedicated and enthusiastic individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, representing our brand and ensuring that every interaction is positive and memorable.

Responsibilities:

  • Customer Communication: Respond promptly and professionally to customer inquiries via phone, email, chat, and social media platforms.
  • Issue Resolution: Address customer concerns, complaints, and inquiries with empathy and efficiency, striving for first-contact resolution whenever possible.
  • Product Knowledge: Develop a deep understanding of our products/services to provide accurate information and guidance to customers.
  • Order Management: Process orders, returns, exchanges, and refunds accurately while adhering to company policies and procedures.
  • Documentation: Maintain detailed records of customer interactions, transactions, and feedback in our CRM system.
  • Team Collaboration: Collaborate with internal teams, including sales, marketing, and logistics, to ensure a seamless customer experience.
  • Upselling Opportunities: Identify opportunities to upsell or cross-sell additional products/services based on customer needs and preferences.
  • Continuous Improvement: Provide feedback to management on customer trends, issues, and suggestions for improvement.

Requirements:

  • Fluent English Speaking Is Must Important
  • Previous experience in customer service or a related field is a plus.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask, prioritize, and manage time effectively.
  • Proficiency in using CRM software and other relevant tools.
  • Willingness to work flexible hours, including evenings and weekends.
  • Positive attitude, resilience, and a passion for delivering exceptional customer service.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • Customer service: 1 year (Required)

Language:

  • English (Required)

Location:

  • Katargam, Surat, Gujarat (Required)

Work Location: In person



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