Customer Service Representative

2 days ago

Surat, India Trueline Solution Full time

**Customer Service Representative Job Description Template**

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

**Customer Service Representative Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Customer Service Representative Requirements**:

- High school diploma, general education degree, or equivalent.
- Comfortable using computers.
- Experience working with customer support.

**Job Types**: Full-time, Fresher, Regular / Permanent

**Salary**: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Near VIP Circle, Uttran, Surat - 394105, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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