Customer Care Executive

2 days ago

Manesar Gurugram Haryana, India Friends Color Images Full time

**Job Information**:
Province

**Haryana***

Industry

**Software Product***

Shift Timing

**Rotational as per business requirements***

Work Experience

**0-3 years***

Weekly Off

**6 day working with rotational off***

City

**Manesar***

Country

**India***

Postal Code

**122050***

**Broad** **Function**:
**Roles** **and** **Responsibilities**:

- Resolve customer complaints and issues efficiently and effectively.
- Provide accurate information about products and services.
- Maintain detailed and precise records of customer interactions and transactions.
- Collaborate with other departments to address complex customer issues.
- Identify and escalate priority issues to the appropriate team members.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Continuously seek ways to enhance the customer service process and improve customer satisfaction.
- Be comfortable with rotational shifts to support our clients.
- Responsible for terminal monitoring and utilizing the ticketing system.

**Requirements**:

- Strong communication skills
- Experience in international BPO
- Active listening and problem-solving abilities
- Excellent verbal and written communication skills
- Ability to handle pressure effectively
- Proficient in MS Excel, including data reporting and maintenance
- Flexibility to work in different time zones as per business requirements Strong problem-solving skills and quick thinking
- Ability to manage difficult customers and situations with empathy and professionalism
- Willingness to work in shifts, including weekends and holidays, if needed

**Benefits**:

- Cashless medical insurance for employees, spouses, and children
- Accidental insurance coverage
- Life insurance coverage
- Retirement benefits including Provident Fund (PF) and Gratuity
- ESI*
- Sodexo benefits for income tax savings
- Paternity & Maternity Leave

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