Customer Care Executive

5 days ago

Gurugram Haryana, India Pristyn Care Full time

**Role Overview**:
We are looking for a passionate and dedicated Customer Service Executive to join our Gurgaon office. You will be the first point of contact for our patients and play a crucial role in ensuring a smooth, friendly, and efficient customer experience.

**Key Responsibilities**:

- Provide timely information about our healthcare services, appointments, and treatment procedures
- Resolve patient complaints and concerns efficiently and escalate when necessary
- Coordinate between patients and healthcare providers to schedule appointments
- Maintain accurate records of patient interactions and transactions
- Follow up with patients for feedback and support post-treatment
- Collaborate with internal teams to improve customer service processes

**Qualifications & Skills**:

- 1 to 3 years of experience in customer service, preferably in healthcare or related sectors
- Excellent communication skills (English and Hindi)
- Strong problem-solving and interpersonal skills
- Ability to handle stressful situations with patience and professionalism
- Proficient in MS Office and CRM software
- A compassionate and patient-centric approach

**What We Offer**:

- Competitive salary and benefits
- Opportunity to work in a fast-growing healthcare company
- Training and career growth prospects
- Friendly and supportive work environment

**Regards**

**Geetanshu Duggal - 9266687248**

**TA || Pristyn Care**

**Job Types**: Full-time, Permanent

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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