Customer Satisfaction Associate

7 days ago

Gurugram Haryana, India Jai Kartar Digitech Pvt Ltd Full time

**Jack Martin - India's No.1 Home Audio & Consumer Electronics Brand**

**Job Summary**:
The Customer Care Executive will be the first point of contact for customers seeking assistance with after-sales services. This role requires excellent communication skills and a proactive approach to resolving customer complaints and inquiries related to consumer electronics and home appliances.

**Experience Required**: 2+ Years

**Skills**:Customer communication, Basic technical knowledge of product, Coordination, Resolving customer complaints

**Roles and Responsibilities**:

- Serve as the primary contact for customers to address after-sales service requests, inquiries, and complaints.
- Coordinate with technical teams to resolve product issues and provide updates to customers.
- Ensure that all customer queries are resolved in a timely and efficient manner.
- Record customer issues and feedback accurately to assist in service improvement.
- Assist in tracking and following up on service requests to ensure closure within established timelines.
- Maintain a high level of customer satisfaction through effective communication and empathy.
- Minimum 1-2 years of experience in customer care or customer service roles (preferably in consumer electronics or home appliances).
- Strong communication skills and the ability to engage with customers in a professional and empathetic manner.
- Ability to troubleshoot and resolve basic product-related issues.
- Good coordination skills and the ability to work with different teams to solve customer problems.
- Proficiency in using customer service software and tools.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹28,000.00 per month

**Benefits**:

- Flexible schedule

Application Question(s):

- We must fill this position urgently. Can you start immediately?

**Language**:

- English (required)

Work Location: In person

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