Customer Care Executive

1 day ago


Gurugram Haryana, India Kalp Solutions Full time

**Job Title: Customer Care Executive**

**Responsibilities**:

- Provide exceptional customer service by addressing customer inquiries and resolving issues promptly and effectively.
- Maintain accurate customer records and update information as necessary.
- Collaborate with team members to ensure customer satisfaction and meet service-level agreements.
- Identify opportunities for process improvement and contribute to enhancing the customer care experience.
- Primary job: Address customer issues and resolve them promptly
- Rotational shifts: Comfortable with working during night hours
- Communication skills: Excellent communication skills required
**- Eligibility: Undergraduates, Graduates, regular college students not applicable
- Cab facilities: provided
- Job type: Full-time

**Qualifications**:

- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and the ability to think on your feet.
- Ability to work well in a team-oriented environment.
- Attention to detail and the ability to multitask effectively.

**Salary range: ₹16,000 - ₹30,000 per month**

**Contact HR:

- **
**Shreya
(9548810529
)**

**Job Types**: Full-time, Permanent

**Salary**: ₹16,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- Rotational shift
- US shift
- Weekend availability

Supplemental pay types:

- Joining bonus
- Performance bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
- International voice process: 1 year (preferred)
- international chat process: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 09548810529



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