Customer Care Executive

2 days ago


Sohna Gurugram Haryana, India Quampetence business solutions Full time

Here's a concise and professional **Job Description** for a **Female Customer Care Executive** role tailored to your requirements:
**Hiring: Female Customer Care Executive**

**Location**: Sector-48 Gurgaon,Hans Capital Business Park
**Industry**: E-commerce (Voice Process)
**Communication**: Versant Level 5 or above
**Salary**: ₹20,000 - ₹30,000 CTC
**Experience**: Minimum 6 months (Voice Process preferred)

**Key Responsibilities**:

- Handle customer queries via voice calls professionally and efficiently
- Resolve issues related to orders, payments, returns, and delivery
- Ensure high customer satisfaction and timely follow-ups
- Maintain call logs and update CRM systems

**Requirements**:

- Versant 5 or above (Good spoken English)
- Minimum 6 months experience in customer service (e-commerce preferred)
- Strong communication and interpersonal skills

**Job Types**: Full-time, Permanent

Pay: ₹9,678.42 - ₹32,595.94 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Rotational shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Application Deadline: 25/05/2025
Expected Start Date: 23/05/2025



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