Customer Care Executive

3 days ago

Sohna Gurugram Haryana, India BownBee Full time

Position: Customer Care Representative

Industry: Fast-Growing D2C Kids Fashion Brand

Location: India

Eligibility:

- Bachelor's degree in any discipline
- Proficient in English and Hindi (both written and spoken)
- Basic understanding of customer service principles

**Experience**:
1-2 years in customer support or a related field

Start Date:
Immediate

Role Overview:
As a Customer Care Representative, you will play a crucial role in shaping the

customer experience for our fast-growing D2C kids fashion brand. You will be the

face of our brand, engaging with customers and ensuring their satisfaction.

Key Responsibilities:
with a friendly and helpful attitude
- Manage incoming calls, resolving customer issues promptly and effectively
- Conduct outbound calls to follow up with customers and enhance their

shopping experience
- Provide detailed information about our products and services
- Assist customers with their orders, returns, and any related queries
- Foster a positive and professional relationship with customers, embodying the

brand’s values

Work Schedule:
Full-time (9 AM to 6 PM, Monday to Saturday) Alternate Saturday working

Additional Requirements:
sectors. Your contributions will be vital to our brand’s growth and success in this

competitive market.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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