Customer Care Executive
11 hours ago
Position: Customer Care Representative
Industry: Fast-Growing D2C Kids Fashion Brand
Location: India
Eligibility:
- Bachelor's degree in any discipline
- Proficient in English and Hindi (both written and spoken)
- Basic understanding of customer service principles
**Experience**:
1-2 years in customer support or a related field
Start Date:
Immediate
Role Overview:
As a Customer Care Representative, you will play a crucial role in shaping the
customer experience for our fast-growing D2C kids fashion brand. You will be the
face of our brand, engaging with customers and ensuring their satisfaction.
Key Responsibilities:
with a friendly and helpful attitude
- Manage incoming calls, resolving customer issues promptly and effectively
- Conduct outbound calls to follow up with customers and enhance their
shopping experience
- Provide detailed information about our products and services
- Assist customers with their orders, returns, and any related queries
- Foster a positive and professional relationship with customers, embodying the
brand’s values
Work Schedule:
Full-time (9 AM to 6 PM, Monday to Saturday) Alternate Saturday working
Additional Requirements:
sectors. Your contributions will be vital to our brand’s growth and success in this
competitive market.
**Job Types**: Full-time, Permanent
Pay: ₹10,000.00 - ₹15,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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