Customer Care Executive

2 days ago

Gurugram Haryana, India Salad Days Full time

**Company Overview**

We're Salad Days, and we're on a mission to make healthy eating delicious and convenient Since 2014, we've been revolutionizing India's food scene with our gourmet salads. We're passionate about helping people integrate healthy, nourishing meals into their daily lives, all while upholding the highest standards of quality and sustainability. Now, we're in hyper-growth mode We're scaling up our operations across Delhi NCR, Bengaluru, and Mumbai, and we're looking for rockstars to join our Customer Experience Team. We operate through a network of cloud kitchens and our own organic farm, so you'll get to experience the full farm-to-table journey. This is an exciting time to join Salad Days Get ready to make a real impact on the future of healthy eating in India.

**Job Overview**

The Customer Care Executive at Salad Days will be responsible for providing exceptional customer service, ensuring customer satisfaction, and resolving any issues efficiently. This role involves managing customer interactions across various platforms, handling complaints, and ensuring the smooth functioning of customer care processes.

**Key Responsibilities**
- Provide product/services information and resolve any emerging problems that our customers might face with accuracy, efficiency, and quality.
- Identify and assess customers’ needs to achieve satisfaction through customization or special requests.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Ensure the company page on all aggregators and the website is always on during operational hours.
- Switch on/off products as per availability.
- Attend to calls from customers & aggregators.
- Check and update issues related to aggregators.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Provide accurate, valid, and complete information to management using the right methods/tools (Closing reports/Complaint matrix/Feedbacks).
- Provide regular feedback for new and regular customers (daily 5 customers per unit).

**Requirements**:

- Bachelor's Degree
- 2 to 4 years of experience in customer service, preferably in the food service or hospitality industry.
- Fluent in English & Hindi with excellent communication skills.
- Strong soft skills and people skills.
- Patient, empathetic, and passionately communicative.
- Problem-solving attitude.
- Telephone etiquette.
- Proficiency in MS Excel and Google Sheets.
- Thorough knowledge of the menu.

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