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Customer Care Executive

2 weeks ago

Gurugram Haryana, India NIIT Full time

**Roles and Responsibilities of a Customer Care Specialist**:

- Customer Service through calls
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
- Maintain Internal Service Attendance & Accountability policies
- Execute issue /query & Client level delivery quality on calls
- Adhere to Customer resolution and ensure proper documentation &follow-up
- Identify, share and support operational improvements

**Eligibility**:

- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, (Except Stats, Math's Hons & Eco Hons)
- Age upto 31 years
- Gap should not be more than 4 years after graduation
- **Undergraduates/ pursuing graduation are NOT eligible**

**Work Experience**:

- Freshers and Experienced
- 0-29 months
- Excellent communication skills
- Written and Verbal
- Should be willing to work in night shifts (shift will start from 5.30 pm goes up to 5am with Saturday Sunday fixed off
- 9.5-hour shift with 8.5-hour login)
- Proficient in computer usage and Basic knowledge of MSOffice/ Excel

**Job Types**: Full-time, Fresher

Pay: ₹16,000.00 - ₹20,000.00 per month

Schedule:

- Night shift

**Education**:

- Bachelor's (preferred)

Work Location: In person