Customer Care Executive

6 hours ago

Gurugram Haryana, India ANNY Full time

**Job description**

**Were Hiring: Customer Care Executive II Female Preferred only**

**Location : Gurugram |**

**Experience: 1-3 Years |**

**Industry : Fashion & Lifestyle**

**Qualification-Graduate**

**About ANNY**:
ANNY is a modern, fashion-forward brand redefining luxury in India. Were disrupting the market with globally inspired, premium-quality collections that are both trendy and affordable filling the massive gap between low-quality products and overpriced designer wear. From everyday essentials to statement outfits, were the go-to destination for women who dress to express themselves.

**Role**:
We are looking for a Customer Care Executive to be the voice of ANNY and deliver an exceptional customer experience at every touchpoint. This role requires strong communication skills, empathy, and a problem-solving mindset to handle queries, resolve complaints, and ensure a smooth post-purchase journey for our customers.

**What You'll do**:

- Manage order tracking, returns, exchanges, and refund processes in line with company policies.
- Provide accurate product and order information to assist customers in making purchase decisions.
- Record and escalate unresolved issues to the concerned departments for timely resolution.
- Coordinate with logistics partners to ensure on-time deliveries and returns.
- Share customer insights and feedback with the team to improve processes and product experience.

**Who You Are**:

- Excellent verbal and written communication skills in English & Hindi.
- Strong problem-solving ability with a customer-first approach.
- Familiarity with CRM tools, order management systems, and MS Excel/Google Sheets.
- Patient, empathetic, and able to handle challenging situations calmly.
- Ability to thrive in a fast-paced, creative environment.

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Paid time off

Work Location: In person

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