Customer Care Executive

8 hours ago

Gurugram Haryana, India Boost Tech Full time

**Job Title**: Customer Care Executive - Fintech

**Department**: Customer Support / Operations
**Location**: Gurgaon-sector 66

**Job Purpose**

The **Customer Care Executive** serves as the first point of contact for customers, managing inquiries, complaints, and requests related to fintech products and services. The role demands strong communication skills, a problem-solving mindset, and a commitment to delivering exceptional customer experiences while maintaining compliance with financial regulations.

**Key Responsibilities**
- Assist customers with onboarding, KYC, account creation, wallet top-ups, transactions, and related issues.
- Address queries regarding payments, refunds, transaction failures, and platform usage.
- Escalate complex issues to internal teams such as Operations, Risk, Compliance, or Technical Support.
- Record and maintain accurate customer interaction logs in CRM systems.
- Educate customers about fintech products, new features, and secure usage best practices.
- Ensure all communications adhere to company policies and industry compliance standards.
- Meet performance goals related to response time, resolution time, and customer satisfaction.
- Provide product and service feedback to enhance user experience and operational efficiency.

**Required Skills & Qualifications**
- Bachelor’s degree in Business, Finance, Communications, or a related field (preferred).
- 1-3 years of customer service experience, ideally in fintech, banking, or the payments industry.
- Excellent verbal and written communication skills.
- Ability to manage high-pressure situations with professionalism and composure.
- Familiarity with digital payment systems (UPI, wallets, cards, or banking processes).
- Proficiency with CRM software, ticketing tools, and MS Office/Google Workspace.
- Strong attention to detail and analytical thinking.
- Multilingual proficiency is an added advantage.

**Key Competencies**
- Customer-first mindset
- Empathy and active listening
- Time management and multitasking
- Conflict resolution skills
- Adaptability in a dynamic fintech environment

**Performance Metrics (KPIs)**
- Average Response & Resolution Time
- First Contact Resolution (FCR)
- Customer Satisfaction (CSAT) / Net Promoter Score (NPS)
- Accuracy in query handling and documentation
- Adherence to compliance and security protocols

Pay: ₹25,000.00 - ₹30,000.00 per month

Application Question(s):

- What is your Current CTC?
- What is your Expected CTC will be?
- What's your Notice Period or Availability to join?

**Experience**:

- Customer Care Executive: 1 year (required)

Work Location: In person

  • Customer Care Executive

    5 days ago

    Gurugram, Haryana, India Pristyn Care Full time

    **Role Overview**: We are looking for a passionate and dedicated Customer Service Executive to join our Gurgaon office. You will be the first point of contact for our patients and play a crucial role in ensuring a smooth, friendly, and efficient customer experience. **Key Responsibilities**: - Provide timely information about our healthcare services,...

  • Customer Care Executive

    4 days ago

    Gurugram, Haryana, India Hirebloc Ventures Pvt Ltd Full time

    **Job Title**: Customer Care Executive **Location**: Gurgaon sector28, Haryana **Company**: Hirebloc **Job Overview**: We are seeking a motivated and customer-focused Customer Care Executive to join our team. In this role, you will be the primary point of contact for our customers, addressing their inquiries, resolving issues, and providing exceptional...

  • Customer Care Executive

    5 days ago

    Gurugram, Haryana, India Ileads Auxiliary Services Private Limited Full time

    **Customer Care Executive** - Resolve Customer queires - Good Communication in Tamil language - Fresher or minimum 6 months experience can also apply - Immediate joining. Pay: From ₹17,000.00 per month **Benefits**: - Flexible schedule - Paid time off Schedule: - Day shift - Weekend availability **Education**: - Higher Secondary(12th Pass)...

  • Customer Care Executive

    4 days ago

    Gurugram, Haryana, India Wellness Wagon Full time

    Join Our Team at All is Well Pharmacy, Lab & Clinic! - Position: Customer Care Executive - Location: Gurgaon - Job Type: Full-Time **About Us**: At All is Well Pharmacy, Lab & Clinic, we are committed to bringing happiness and wellness to our customers. Our mission is to make healthcare services simple, accessible, and customer-friendly. We are looking for...

  • Customer Care Executive

    5 days ago

    Gurugram, Haryana, India Hirebloc Ventures Pvt Ltd Full time

    **Job Title: Customer Care Executive** **Location**: Gurgaon, Sector 28 **Company**: HireBloc venture pvt.ltd. **Salary**: ₹25,000 per month **Experience**: 6 months to 2 years (Freshers also welcome) **Position**: Immediate Joiner **Position Overview**:As a Customer Care Executive, you will be the first point of contact for our customers, addressing...

  • Customer Care Executive

    7 days ago

    Gurugram, Haryana, India MRL DAIRY PVT. LTD. Full time

    Communication skills should be good, speaking and communication through messages should be very good, executive will attend the calls and perform other work related to customer care. Pay: ₹18,000.00 per month Schedule: - Day shift - Fixed shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Customer service: 1 year...

  • Customer Care Executive

    7 days ago

    Gurugram, Haryana, India MRL DAIRY PVT. LTD. Full time

    Communication skills should be good, speaking and communication through messages should be very good, executive will attend the calls and perform other work related to customer care. Pay: ₹18,000.00 per month Schedule: - Day shift - Fixed shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (required) -...

  • Customer Care Executive

    4 days ago

    Gurugram, Haryana, India Imagine By Shiwali Full time

    Customer Care Executive, Who can talk to customers over the phone, good communication skills, Fluent in English and Hindi, Also Should be able to handle social media messages Pay: ₹20,000.00 - ₹32,377.97 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical support: 1 year...

  • Customer Care Executive

    2 weeks ago

    Gurugram, Haryana, India Kareer Hubb Full time

    **Hiring for Customer care Executive** - Day shifts - 5 Days working - Both side cabs - Location : Gurgaon **Undergraduate / Graduate / Fresher / Experienced anyone can apply** **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹35,000.00 per month **Benefits**: - Commuter assistance - Health insurance - Provident Fund Schedule: - Day...

  • Customer Care Executive

    2 weeks ago

    Gurugram, Haryana, India Jai Kartar Digitech Pvt Ltd Full time

    **Jack Martin - India's No.1 Home Audio & Consumer Electronics Brand** **Job Summary**: The Customer Care Executive will be the first point of contact for customers seeking assistance with after-sales services. This role requires excellent communication skills and a proactive approach to resolving customer complaints and inquiries related to consumer...