Customer Support
3 days ago
**Requisites**:
- Should be able to operate an online product.
- Good knowledge to work with the Backend of the software.
- Troubleshooting technical issues diagnosing and repairing faults resolving network issues
- Configuring software after speaking to the Customers/Clients to quickly get to the root of their problem
- Provide assistance to Team Leader/Direct Reporting Manager in managing team, generating reports, and sharing updates.
- Maintains a high level of professionalism and approachability.
- Provide end-user training in general computer use and specific software platforms
- Update internal databases with information about technical issues and useful discussions with customers.
**Responsibilities need to be handled**:
- Experience as Customer Support Executive
- Help desk software and remote support tools experience
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
**Qualifications for Tech Support**:
- Bachelor's degree is must required in (B.Tech/BCA/BE)
- 06 Months -2 years of Experience
- Proven ability to solve problems creatively
- Strong interpersonal skills and extremely resourceful
- Good Communication Skill.
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