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Customer Support

3 weeks ago

Mohali, India Bridging Technologies Full time

**Bridging Technologies is hiring for Customer Service Agent**
**Experience**:1+ years in theinternational voice process
**Location**:Mohali

**Job Summary**

We are hiring a Customer Service Agent to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

**Responsibilities**
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Qualifications**
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred

Pay: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Night shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Mohali - 160062, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- International voice process: 1 year (preferred)

**Speak with the employer**
+91 8558825703