
Customer Service Exports(Logistics)
5 days ago
**Job Title: Customer Service Exports(Logistics)**
**Location**: Thane, Navi Mumbai
**Salary**: 25,000- 40,000 INR
**Job Type**:Full-Time
**Logistic Department experience is required.**
**Benefits**: Incentives, PF, Gratuity
**Working Days**: Monday to Saturday(2nd Saturday off rest half day)
**Key Responsibilities**:
**Export Documentation**: Prepare and review export documentation (e.g., bills of lading, customs paperwork, certificates of origin) to ensure compliance and accuracy.
**Customer Communication**: Act as the main point of contact for export clients, providing updates on shipment status, handling inquiries, and addressing concerns promptly.
**Coordination**: Coordinate with internal teams (operations, sales, etc.) and external partners (shipping lines, customs agents) to ensure timely processing of export shipments.
**Issue Resolution**: Troubleshoot and resolve any issues or discrepancies related to export shipments, including delays, documentation errors, and customs clearance challenges.
**Tracking & Reporting**: Monitor shipment progress and proactively inform customers of any changes or delays. Provide regular status updates and reports.
**Customer Satisfaction**: Deliver excellent customer service by ensuring timely and efficient handling of all export-related activities, aiming for customer satisfaction and retention.
**Requirements**:
1-3 years of experience in customer service, ideally in export logistics or supply chain.
Strong knowledge of export procedures, documentation, and customs regulations.
Excellent communication and problem-solving skills.
Proficiency in MS Office and experience with logistics software or CRM systems.
Pay: ₹25,000.00 - ₹40,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 3 years (preferred)
Work Location: In person
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