CRM Executive

2 days ago

Rohtak, India E Shiksha Hub Full time

Key Responsibilities
- **Manage CRM System**: Maintain and update the customer relationship management system, ensuring data accuracy and completeness.
- **Customer Engagement**: Respond to customer inquiries and resolve complaints efficiently, acting as a bridge between customers and internal teams.
- **Data Analysis & Insights**: Analyze customer data to identify trends, understand customer behavior, and generate reports to inform strategy.
- **Sales & Marketing Support**: Collaborate with sales teams to support sales initiatives and with marketing teams to execute targeted campaigns.
- **Customer Service**: Provide excellent customer service by building relationships, providing information on products, and offering solutions to customer issues.
- **Lead Management**: Handle and nurture leads, conducting follow-up and qualification calls to convert them into prospects and assigning qualified leads to the appropriate sales teams.
- **Strategy Implementation**: Implement customer segmentation and engagement strategies to enhance loyalty and retention.

**Required Skills**:

- **Communication Skills**: Excellent ability to communicate clearly and effectively with customers and internal teams.
- **Problem-Solving**: Ability to think critically and resolve customer issues quickly and efficiently.
- **Empathy and Patience**: Understanding customer needs and maintaining a calm, patient demeanor, especially with difficult customers.
- **Technical Proficiency**: Familiarity with CRM software and other relevant tools and platforms.
- **Organizational Skills**: Ability to manage multiple tasks, customers, and data points simultaneously.
- **Attention to Detail**: Ensuring that customer issues are addressed correctly and comprehensively.

Education & Experience
- A minimum educational qualification like a higher secondary diploma or a bachelor's degree in a relevant field like sales, marketing, or business is often required.
- Prior work experience in customer service, sales, marketing, or directly with CRM software is highly preferred.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

**Speak with the employer**
+91 9992997056

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