Crm Executive

2 weeks ago

Rohtak HR IN E Shiksha Hub Full time

Key Responsibilities Manage CRM System Maintain and update the customer relationship management system ensuring data accuracy and completeness Customer Engagement Respond to customer inquiries and resolve complaints efficiently acting as a bridge between customers and internal teams Data Analysis Insights Analyze customer data to identify trends understand customer behavior and generate reports to inform strategy Sales Marketing Support Collaborate with sales teams to support sales initiatives and with marketing teams to execute targeted campaigns Customer Service Provide excellent customer service by building relationships providing information on products and offering solutions to customer issues Lead Management Handle and nurture leads conducting follow-up and qualification calls to convert them into prospects and assigning qualified leads to the appropriate sales teams Strategy Implementation Implement customer segmentation and engagement strategies to enhance loyalty and retention Required Skills Communication Skills Excellent ability to communicate clearly and effectively with customers and internal teams Problem-Solving Ability to think critically and resolve customer issues quickly and efficiently Empathy and Patience Understanding customer needs and maintaining a calm patient demeanor especially with difficult customers Technical Proficiency Familiarity with CRM software and other relevant tools and platforms Organizational Skills Ability to manage multiple tasks customers and data points simultaneously Attention to Detail Ensuring that customer issues are addressed correctly and comprehensively Education Experience A minimum educational qualification like a higher secondary diploma or a bachelor s degree in a relevant field like sales marketing or business is often required Prior work experience in customer service sales marketing or directly with CRM software is highly preferred Job Type Full-time Pay 15 000 00 - 20 000 00 per month Work Location In person Speak with the employer 91 9992997056

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