Customer Relationship Manager

2 days ago

Yamunanagar HR IN Haploos Plyboards Pvt Ltd Full time

Job Purpose To design implement and manage customer relationship management CRM strategies that improve customer satisfaction retention and support sales growth Key Responsibilities Develop CRM roadmap aligned with company goals Define customer segmentation and lifecycle stages Set and track CRM KPIs like retention rate repeat purchase customer satisfaction Implement and manage CRM software ensure integration with sales production inventory and finance Maintain accurate customer data and purchase history Provide sales team with customer insights and tools for better conversions Work with marketing team for targeted campaigns and promotions Design customer onboarding and follow-up processes Manage customer feedback complaints returns and warranties Introduce loyalty or referral programs to increase repeat sales Generate reports and dashboards on CRM performance Forecast customer behavior and suggest action plans Coordinate with sales production logistics and finance teams Train internal teams on CRM practices Regularly update CEO and management on CRM outcomes Qualifications Skills Graduate in Business Marketing or related field MBA preferred 2-5 years CRM experience in manufacturing or B2B environment Knowledge of CRM software Zoho Salesforce MS Dynamics etc Strong data analysis and reporting skills Good communication and coordination ability Customer-focused approach with problem-solving skills Project management ability to execute CRM initiatives Performance Indicators Higher customer retention and repeat sales Faster resolution of customer complaints Growth in sales via upselling and referrals Increased customer satisfaction feedback scores Accuracy of CRM database ROI of marketing campaigns Job Type Full-time Pay 25 000 00 - 50 000 00 per month Work Location In person Speak with the employer 91 9996733932

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