Customer Relationship Manager

14 hours ago

Cannanore KL IN Ideal Decor Home Private Limited Full time

Job description Customer Relationship Manager - Duties and Responsibilities 1 Customer Engagement Relationship Building Build and maintain strong long-term relationships with existing and new customers Ensure a high level of customer satisfaction through personalized service and timely communication Handle customer queries feedback and complaints promptly and professionally 2 Sales Service Coordination Work closely with sales teams to enhance customer experience throughout the buying process Identify upselling and cross-selling opportunities based on customer preferences and purchase history Follow up on leads quotations and post-sale feedback to ensure repeat business 3 CRM Software Management Implement and manage CRM software to maintain accurate customer databases Monitor and analyze customer data to track engagement preferences and buying patterns Generate periodic reports and insights to support management decisions and marketing campaigns 4 Customer Retention Loyalty Develop and execute customer loyalty programs and retention strategies Address potential service gaps to improve customer retention rates Maintain consistent follow-up with customers to ensure long-term association 5 Communication Coordination Act as the communication bridge between customers and internal departments sales marketing accounts logistics Coordinate with the operations team to ensure timely delivery and service satisfaction Support marketing initiatives and events aimed at improving customer relationships 6 Travel Field Activities Visit key customers and project sites when required to ensure relationship continuity and service satisfaction Represent the brand professionally during client meetings events and after-sales visits 7 Reporting Continuous Improvement Prepare weekly and monthly reports on customer feedback complaints and satisfaction trends Suggest improvements in service processes and CRM tools for better customer management Job Types Full-time Permanent Pay 15 000 00 - 25 000 00 per month Benefits Food provided Paid sick time Paid time off Provident Fund Experience Customer relationship management 1 year Required Willingness to travel 50 Required Work Location In person

  • ▷ [Immediate Start] Customer Relationship Manager

    2 weeks ago

    Cannanore, KL, IN Ideal Decor Home Private Limited Full time

    Customer Relationship Manager - Duties and Responsibilities 1 Customer Engagement Relationship Building Build and maintain strong long-term relationships with existing and new customers Ensure a high level of customer satisfaction through personalized service and timely communication Handle customer queries feedback and complaints promptly and professionally...

  • Crm (customer Relationship Manager)

    4 weeks ago

    Cannanore, KL, IN RJ Atlas Jewellery Full time

    we are hiring for those who are responsible for building and maintaining strong relationships with customers to enhance satisfaction loyalty and retention The role involves understanding customer needs ensuring high-quality service resolving issues efficiently and developing strategies to improve the overall customer experience and brand trust Key...

  • Customer Relationship Executive

    2 weeks ago

    Cannanore, KL, IN Bharti Airtel Limited Full time

    Job Title Customer Relationship Executive Location Kannur Kerala Job Type Full-time On-site Salary 15 000 - 19 000 per month CTC Job Summary We are seeking a Customer Relationship Executive to provide excellent customer service and maintain positive relationships with our clients The ideal candidate will handle walk in customer queries generate sales from...

  • Customer Relation Manager

    3 weeks ago

    Cannanore, KL, IN Ideal Decor Home Private Limited Full time

    Roles Responsibilities Customer Relationship Management Build and maintain strong relationships with existing and potential customers Act as the primary point of contact for client queries complaints and feedback Ensure high levels of customer satisfaction through proactive engagement CRM Software Implementation Management Implement and maintain CRM software...

  • Customer Relationship Manager

    1 week ago

    Kottayam, KL, IN Ather Space - Electric Scooter Full time

    Key Responsibilities 1 Customer Engagement Relationship Management Build and maintain long-term relationships with customers Act as the main point of contact for all customer queries and concerns Ensure timely communication and follow-up with customers post-sales or service Manage customer databases and ensure accurate contact details and history 2 Complaint...

  • Customer Relationship Manager

    6 days ago

    Tirur, KL, IN Oleevia Group of Companies Full time

    We are looking for proactive customer-oriented professionals to join our branch banking team as Customer Relationship Managers Executives This role is ideal for fresh graduates or candidates with up to 2 years of experience in sales roles within banks or NBFCs The incumbent will be responsible for promoting retail liability products and third-party financial...

  • Customer Care Manager

    3 weeks ago

    Cannanore, KL, IN Veer Mahindra Full time

    Customer Care Head - Service Department Location Veer Mahindra All Service Locations - Kannur Thottada Kasaragod Company Veer Mahindra Department Service Reporting To Service Head CEO Job Type Full-time On-site About Veer Mahindra Veer Mahindra is an authorized Mahindra Mahindra dealership proudly serving customers across Kannur and Kasaragod with a strong...

  • Customer Relationship Executive

    6 days ago

    Malappuram, KL, IN LAB of Web Technologies Full time

    Position Overview We are seeking a dynamic and skilled Customer Relationship Executive Telecaller Female to join our team The ideal candidate will play a pivotal role in building and nurturing strong customer relationships through effective telephonic interactions The Customer Relationship Executive will be responsible for understanding customer needs...

  • Customer Relationship Executive

    6 days ago

    Cannanore, India Aspire jazp Technologies Full time

    As a Customer Relationship Executive, you will play a crucial role in ensuring customer satisfaction and loyalty by providing exceptional support and assistance. Your primary responsibility will be to address customer inquiries, resolve issues, and deliver a positive customer experience - Respond to inbound tickets and queries of customers. - Build lasting...

  • Customer Relationship Executive

    2 weeks ago

    Cannanore, India Aspire jazp Technologies Full time

    As a Customer Relationship Executive, you will play a crucial role in ensuring customer satisfaction and loyalty by providing exceptional support and assistance. Your primary responsibility will be to address customer inquiries, resolve issues, and deliver a positive customer experience - Respond to inbound tickets and queries of customers. - Build lasting...