Customer Relationship Executive
15 hours ago
The Customer Relationship Executive is responsible for managing and enhancing relationships with customers to ensure their satisfaction and loyalty This role involves addressing customer inquiries resolving issues and providing exceptional service to create positive experiences that drive customer retention and growth Key Responsibilities Customer Support Serve as the primary point of contact for customers handling inquiries complaints and feedback promptly and professionally Provide accurate information about products services and company policies Troubleshoot and resolve customer issues ensuring a high level of customer satisfaction Relationship Management Develop and maintain strong relationships with key customers to understand their needs and preferences Proactively identify opportunities for improving customer experiences and suggesting enhancements to products or services Conduct regular follow-ups with customers to ensure continued satisfaction and to address any emerging issues Sales and Upselling Identify and pursue opportunities for upselling and cross-selling products and services to existing customers Collaborate with the sales team to develop strategies for expanding customer accounts and increasing revenue Customer Feedback and Reporting Collect and analyze customer feedback to identify trends and areas for improvement Prepare and present reports on customer interactions feedback and satisfaction metrics to management Documentation and Record-Keeping Maintain accurate and detailed records of customer interactions transactions and feedback using CRM systems Ensure all customer-related documentation is up-to-date and accessible for reference Collaboration Work closely with other departments such as sales marketing and product development to ensure customer needs are met and expectations are exceeded Participate in team meetings and contribute to the development of customer service strategies and initiatives Qualifications Education Bachelor s degree in Business Administration Marketing Communications or a related field is preferred Experience Previous experience in a customer service or relationship management role is highly desirable Skills Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Proficiency in CRM software and Microsoft Office Suite Ability to handle stressful situations and resolve conflicts effectively Strong organizational and multitasking skills Personal Attributes Empathetic and customer-focused with a genuine desire to help others Positive attitude and a proactive approach to addressing customer needs Adaptability and a willingness to learn and grow within the role Job Types Full-time Permanent Pay 15 000 00 - 25 000 00 per month Benefits Health insurance Provident Fund Experience total work 1 year Preferred Customer service 1 year Preferred Language English Preferred Work Location In person Expected Start Date 28 11 2025
-
Customer Relationship Manager
2 weeks ago
Cannanore, KL, IN Ideal Decor Home Private Limited Full timeJob description Customer Relationship Manager - Duties and Responsibilities 1 Customer Engagement Relationship Building Build and maintain strong long-term relationships with existing and new customers Ensure a high level of customer satisfaction through personalized service and timely communication Handle customer queries feedback and complaints promptly...
-
Relationship Executive
2 weeks ago
Cannanore, KL, IN Attend Full timeJob Title SBI Cards Relationship Executive Location All over kerala Salary 23 000 Incentives Job Role Approach and engage with walk-in customers Explain SBI Credit Card features benefits Assist customers with applications documentation Achieve daily weekly sales targets Maintain good customer relationships Requirements Qualification Plus Two Graduate Good...
-
Cannanore, KL, IN Ideal Decor Home Private Limited Full timeCustomer Relationship Manager - Duties and Responsibilities 1 Customer Engagement Relationship Building Build and maintain strong long-term relationships with existing and new customers Ensure a high level of customer satisfaction through personalized service and timely communication Handle customer queries feedback and complaints promptly and professionally...
-
Customer Relationship Executive
1 week ago
Cannanore, India Ather energy Full timeJob Role Summary: As a customer Relationship Executive at Crux Mobility, you will be responsible for managing customer relationships and ensuring their satisfaction with our products and services. You will be primary point of contact for our customers. **Responsibilities**: 1. Responding to customer inquiries 2. Outbound calls 3. Appointment scheduling 4....
-
Customer Relationship Executive
5 days ago
Cannanore, India Aspire jazp Technologies Full timeAs a Customer Relationship Executive, you will play a crucial role in ensuring customer satisfaction and loyalty by providing exceptional support and assistance. Your primary responsibility will be to address customer inquiries, resolve issues, and deliver a positive customer experience - Respond to inbound tickets and queries of customers. - Build lasting...
-
Customer Relationship Executive
1 week ago
Cannanore, India Ather Energy Full time**Job Role Summary**: As a customer Relationship Executive at Crux Mobility, you will be responsible for managing customer relationships and ensuring their satisfaction with our products and services. You will be primary point of contact for our customers. **Responsibilities**: 1. Responding to customer inquiries 2. Outbound calls 3. Appointment...
-
Customer Relationship Executive
2 weeks ago
Muvattupuzha, KL, IN FINOVEST GROUP Full timeJOB DESCRIPTION - CUSTOMER RELATIONSHIP EXECUTIVE Finovest Group is seeking a dynamic and customer-focused Client Relationship Executive to join our growing team The ideal candidate will have excellent communication and convincing skills along with sound knowledge of financial products such as Recurring Deposits RDs Fixed Deposits FDs Gold Loans and related...
-
Customer Relationship Executive
15 hours ago
Edappal, KL, IN Multiwealth Capital Full timeJob Title Customer Relationship Executive CRE Location Edappal Kerala Job Type Full-time Salary Up to 18 000 per month Incentives Job Summary We are hiring a proactive and customer-focused Customer Relationship Executive for our Edappal branch The ideal candidate should be confident in interacting with customers maintaining long-term relationships and...
-
Customer Relationship Executive
3 days ago
Cannanore, India CANNANORE AUTOMOTIVE CO Full time**What you'll do** As a Customer Relationship Executive, you will be responsible for managing relationship with customers and ensuring that they have a positive experience throughout the service and post-service process. Your primary goal will be to help CRM to build long-term relationship with customers, and to promote customer loyalty and...
-
Customer Relationship Executive
1 week ago
Cannanore, India Legacy TVS Full time**We are looking for a Customer Relationship Executive to manage our relationships with our customers and ensure that they are satisfied with our products and services.** Key Responsibilities: - Act as the primary point of contact for customers and address their queries in a timely and professional manner. - Understand customer needs and requirements and...
