▷ [Immediate Start] Customer Relationship Manager

9 hours ago

Cannanore KL IN Ideal Decor Home Private Limited Full time

Customer Relationship Manager - Duties and Responsibilities 1 Customer Engagement Relationship Building Build and maintain strong long-term relationships with existing and new customers Ensure a high level of customer satisfaction through personalized service and timely communication Handle customer queries feedback and complaints promptly and professionally 2 Sales Service Coordination Work closely with sales teams to enhance customer experience throughout the buying process Identify upselling and cross-selling opportunities based on customer preferences and purchase history Follow up on leads quotations and post-sale feedback to ensure repeat business 3 CRM Software Management Implement and manage CRM software to maintain accurate customer databases Monitor and analyze customer data to track engagement preferences and buying patterns Generate periodic reports and insights to support management decisions and marketing campaigns 4 Customer Retention Loyalty Develop and execute customer loyalty programs and retention strategies Address potential service gaps to improve customer retention rates Maintain consistent follow-up with customers to ensure long-term association 5 Communication Coordination Act as the communication bridge between customers and internal departments sales marketing accounts logistics Coordinate with the operations team to ensure timely delivery and service satisfaction Support marketing initiatives and events aimed at improving customer relationships 6 Travel Field Activities Visit key customers and project sites when required to ensure relationship continuity and service satisfaction Represent the brand professionally during client meetings events and after-sales visits 7 Reporting Continuous Improvement Prepare weekly and monthly reports on customer feedback complaints and satisfaction trends Suggest improvements in service processes and CRM tools for better customer management Job Types Full-time Permanent Pay 15 000 00 - 25 000 00 per month Benefits Food provided Paid sick time Paid time off Provident Fund Education Bachelor s Required Experience Customer relationship management 1 year Required Willingness to travel 50 Required Work Location In person

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