Customer Relationship Manager

3 days ago


Kollam KL IN panachamoottil Full time

Customer Relationship Manager - Job Responsibilities As the Customer Relationship Manager you will be responsible for building and maintaining strong customer relationships ensuring customer satisfaction and supporting business growth through effective communication and service Your key responsibilities include Customer Engagement Retention Act as the primary point of contact for all customer interactions both pre- and post-sales Ensure timely follow-up with customers for feedback service reminders and retention activities Build long-term relationships to enhance customer loyalty and repeat business Lead Enquiry Management Manage and track all customer enquiries test ride leads and showroom walk-ins Ensure proper follow-up and timely closure of leads in coordination with the sales team Maintain an updated customer database in the CRM system Customer Feedback Issue Resolution Collect and document customer feedback regularly Address and resolve customer complaints promptly and professionally escalating unresolved issues to the concerned departments Monitor satisfaction levels and take proactive steps to improve overall customer experience Service Coordination Coordinate with the service department for booking delivery and follow-ups Ensure periodic service reminders extended warranty communication and service camp promotions are effectively executed Event Campaign Management Support customer engagement programs events and campaigns to drive brand loyalty Participate in marketing activities delivery ceremonies and promotional initiatives Reporting MIS Prepare and share regular reports on customer feedback complaint trends and retention performance Provide actionable insights to management to improve customer satisfaction and business performance Compliance Process Adherence Ensure adherence to OEM guidelines and dealership standards for customer handling Follow internal processes documentation and reporting protocols diligently Job Type Full-time Pay 18 000 00 - 25 000 00 per month Benefits Health insurance Provident Fund Work Location In person Speak with the employer 91 8943344753



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