Customer Relationship Manager
3 days ago
Customer Relationship Manager - Job Responsibilities As the Customer Relationship Manager you will be responsible for building and maintaining strong customer relationships ensuring customer satisfaction and supporting business growth through effective communication and service Your key responsibilities include Customer Engagement Retention Act as the primary point of contact for all customer interactions both pre- and post-sales Ensure timely follow-up with customers for feedback service reminders and retention activities Build long-term relationships to enhance customer loyalty and repeat business Lead Enquiry Management Manage and track all customer enquiries test ride leads and showroom walk-ins Ensure proper follow-up and timely closure of leads in coordination with the sales team Maintain an updated customer database in the CRM system Customer Feedback Issue Resolution Collect and document customer feedback regularly Address and resolve customer complaints promptly and professionally escalating unresolved issues to the concerned departments Monitor satisfaction levels and take proactive steps to improve overall customer experience Service Coordination Coordinate with the service department for booking delivery and follow-ups Ensure periodic service reminders extended warranty communication and service camp promotions are effectively executed Event Campaign Management Support customer engagement programs events and campaigns to drive brand loyalty Participate in marketing activities delivery ceremonies and promotional initiatives Reporting MIS Prepare and share regular reports on customer feedback complaint trends and retention performance Provide actionable insights to management to improve customer satisfaction and business performance Compliance Process Adherence Ensure adherence to OEM guidelines and dealership standards for customer handling Follow internal processes documentation and reporting protocols diligently Job Type Full-time Pay 18 000 00 - 25 000 00 per month Benefits Health insurance Provident Fund Work Location In person Speak with the employer 91 8943344753
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Customer Relationship Executive
23 hours ago
Kollam, KL, IN Jeelife International Pvt Ltd Full time- Customer Relationship Executive CRE Position Title Customer Relationship Executive CRE Department Front Office Customer Service Reports To Store Manager HR Manager Job Purpose The Customer Relationship Executive is responsible for ensuring excellent customer service managing customer queries and concerns and supporting smooth store operations The role...
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Customer Relationship Executive
4 weeks ago
Kollam, KL, IN Ashtamudi wellness beauty salon Full timeJob description Ashtamudi wellness -the leading salon chain in Kerala and Dubai is looking for an experienced candidates for Customer Relationship Executive vacancy for our Kollam Branch Duties and Responsibilities Supervising activities and salon operations Arranging and managing the salon employee s work schedules Maintaining records Advertising and...
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Customer Relationship Officer
4 weeks ago
Kollam, KL, IN gekinformation Full timeWe are seeking a friendly and proactive Customer Relationship Officer to build strong relationships with our customers drive satisfaction and ensure long term loyalty Responsibilities - Greet customers warmly understand their needs and provide product service information - Resolve customer queries complaints and issues promptly and professionally - Maintain...
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Customer Relationship Manager
4 weeks ago
Cannanore, KL, IN Ideal Decor Home Private Limited Full timeJob description Customer Relationship Manager - Duties and Responsibilities 1 Customer Engagement Relationship Building Build and maintain strong long-term relationships with existing and new customers Ensure a high level of customer satisfaction through personalized service and timely communication Handle customer queries feedback and complaints promptly...
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Customer Relationship Manager
7 days ago
Kottayam, KL, IN DIGI SUVIDHA PVT. LTD. Full timeBuild and maintain long-term relationships with existing and new customers Understand customer needs and ensure they receive timely and effective solutions Handle customer escalations professionally and ensure proper follow-up until resolution Maintain accurate records of customer interactions and transactions Analyze customer data to identify trends and...
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Customer Relationship Manager
3 weeks ago
Kayankulam, KL, IN Royal Enfield (Roverz Motors) Full timeJob Title Customer Relationship Manager CRM Location Kayamkulam Job Type Full-time Experience 2-5 Years About the Role The Customer Relationship Manager CRM is the primary owner for delivering the complete Royal Enfield customer experience This role focuses on managing customer feedback resolving complaints improving CSI scores and coordinating with Sales...
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Customer Relationship Manager
2 weeks ago
Cannanore, KL, IN KVR DREAM VEHICLES PVT LTD Full timeJob Title Customer Relationship Manager CRM Location Payyanur We are looking for a Customer Relationship Manager with a minimum of 6 Years of experience to handle customer interactions service follow-ups and satisfaction activities in our organization Responsibilities Handle customer inquiries and provide timely resolutions Coordinate with the service team...
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Customer Relationship Manager
2 weeks ago
Cannanore, KL, IN MASS WHEELS AUTOMOTIVES PVT LTD Full time1 building customer loyalty by managing interactions resolving issues and ensuring satisfaction throughout the sales and service lifecycle 2 Key responsibilities include handling customer complaints coordinating between departments like sales and service assisting with vehicle deliveries and implementing customer retention programs 3 This position requires...
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Customer Relationship Manager/executive
5 days ago
Shoranur, KL, IN Oleevia Group of Companies Full timeWe are looking for proactive customer-oriented professionals to join our branch banking team as Customer Relationship Managers Executives This role is ideal for fresh graduates or candidates with up to 2 years of experience in sales roles within banks or NBFCs The incumbent will be responsible for promoting retail liability products and third-party financial...
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Customer Relationship Executive
2 days ago
Kollam, Kerala, India Jeelife International Pvt Ltd Full time ₹ 1,20,000 - ₹ 2,16,000 per yearJob Description – Customer Relationship Executive (CRE)Position Title: Customer Relationship Executive (CRE)Department: Front Office / Customer ServiceReports To: Store Manager / HR ManagerJob PurposeThe Customer Relationship Executive is responsible for ensuring excellent customer service, managing customer queries and concerns, and supporting smooth...