Customer Relationship Manager

3 weeks ago

Karnal HR IN Sarthak Biotech Private Limited Full time

We are seeking a Customer Relationship Management CRM Executive to join our team The ideal candidate will be a female professional responsible for managing and nurturing relationships with our clients This role focuses on improving customer satisfaction retention and loyalty through effective communication and support Key Responsibilities Customer Interaction Serve as the primary point of contact for clients handling inquiries addressing concerns and providing product information Database Management Maintain and update the CRM database with accurate client information interactions and feedback Issue Resolution Promptly and efficiently resolve customer complaints or issues escalating complex problems to senior management when necessary Feedback Collection Gather and analyze customer feedback to identify areas for improvement in our products and services Support Sales Marketing Collaborate with the sales and marketing teams to support and provide insights on customer needs and preferences Requirements Education A Bachelor s degree in Pharmacy Life Sciences Business or a related field is preferred Experience Previous experience in a CRM customer service or a similar client-facing role preferably within the pharmaceutical or healthcare industry Excellent communication and interpersonal skills are a must Strong problem-solving abilities and a customer-centric mindset Personal Attributes Polished and professional appearance Empathetic and patient with clients Ability to work independently and as part of a team Salary - Based on Experience and Interview Probation Period - 6 months Timing - 9am to 6pm Mon-Sat Perks Benefits After Probation ends - PF ESI 1paid leave monthly 1 paid short leave monthly and sick leave and yealry office outing Job Types Full-time Permanent Pay 10 000 00 - 15 000 00 per month Benefits Cell phone reimbursement Paid sick time Paid time off Provident Fund Language English Preferred Location Karnal Haryana Preferred Work Location In person

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