Crm Executive

4 hours ago

Hisar HR IN Digital Chaabi Full time

Position CRM Executive Female Only Brand Nature Mania Location Hisar Salary 12 000 - 15 000 per month Working Days 6 days a week About the Role Nature Mania is seeking a dedicated Female CRM Executive to manage customer interactions ensure smooth post-purchase communication and provide an excellent service experience The role requires someone who is patient professional and efficient in managing customer calls queries and order-related concerns Key Responsibilities Handle inbound and outbound customer calls professionally Resolve customer queries regarding orders shipping product information and refunds replacements Maintain updated customer records in CRM tools Coordinate with logistics and warehouse teams for timely order resolution Manage WhatsApp email and call-based customer support Track customer complaints and ensure timely follow-ups Maintain daily reports feedback logs and call summaries Provide after-sales support to improve customer satisfaction and brand trust Requirements Female candidates only Excellent communication skills Hindi basic English Prior CRM tele-calling or customer support experience preferred Ability to multitask and maintain accuracy in records Polite patient and customer-friendly approach Basic knowledge of Excel Google Sheets Job Type Full-time Pay 12 000 00 - 15 000 00 per month Language English Preferred Work Location In person

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