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Crm Executive

4 weeks ago

Karnal HR IN VLA Industries limited Full time

Job Title Customer Relationship Manager CRM Location Karnal Experience Required 2-5 Years preferably in B2B B2C sales or client servicing Job Summary We are looking for a passionate and result-driven Customer Relationship Manager to manage customer queries maintain long-term relationships and ensure customer satisfaction The CRM will act as a bridge between the company and its clients customers Key Responsibilities Build and maintain strong long-lasting customer relationships Handle customer queries complaints and feedback professionally Coordinate with sales service and technical teams to fulfill client requirements Ensure timely follow-up for client issues and resolve them efficiently Prepare and deliver regular customer reports and updates Identify upselling or cross-selling opportunities Maintain accurate customer records and data in CRM software Conduct periodic customer satisfaction surveys Support marketing campaigns through customer engagement Key Skills Required Excellent communication and interpersonal skills Strong problem-solving and analytical skills Customer-focused attitude Proficient in using CRM tools like Zoho Salesforce HubSpot etc Time management and multitasking skills Ability to work in a team and independently Job Type Full-time Pay 20 000 00 - 25 000 00 per month Work Location In person Speak with the employer 91 7082304731