Customer Support Executive

Job Title: Customer Support Executive Summary: Roles and Responsibilities: - Respond to customer inquiries and issues through chat support in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Escalate complex issues to the appropriate team members for resolution - Maintain accurate records of customer...

We are looking for a **Customer Support Executive** who understands **accounting** and has experience using any **têxtile accounting software** like **Empire, Tripta, Tamanna, Thomas, Joshi, Equal, Frontline, Turbo, or Tally**. You will support users of our in-house accounting software **“Simple Hisab”**, helping them solve queries. **What You'll...

**Key Responsibilities**: - Issue Resolution: Handle customer complaints with empathy and efficiency, ensuring satisfactory resolutions and maintaining client trust. - Coordination: Collaborate with design and operations teams to relay client feedback and ensure seamless project execution. - Documentation: Maintain accurate records of customer interactions,...

**Responsibility**: - Identify and troubleshoot technical issues related to our products or services. - Guide customers through solutions and provide clear instructions. - Escalate complex issues to the appropriate department for resolution. - Maintain accurate records of customer interactions and transactions. - Collaborate with other teams to improve...

**Customer Service**: - Greet customers warmly and ascertain their needs. - Provide detailed information on vehicle features, pricing, and promotions. - Assist customers with test drive arrangements and vehicle selection. - Address and resolve customer complaints or concerns promptly and professionally. - **Sales Support**: - Support sales staff in...

Organizational Overview: - Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. - With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+...

Job Role : Customer Support ExecutiveLocation: SuratExperience: 1+ YearRole OverviewWe are looking for a Customer Support Executive (Chat) to join our team in Surat. You'll be the first point of contact for our users, offering real-time assistance via chat (and email, if needed). This role is not just about resolving issues — it's about enhancing user...

**Job description**: **Key Responsibilities**: - Provide expert guidance on **diamond specifications, grading, certifications (GIA, IGI, etc.), pricing, and availability**. - Coordinate with the **sales, logistics, and production teams** to resolve customer issues promptly. - Assist clients with **order tracking, returns, exchanges, and after-sales...

Organizational Overview: - Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. - With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+...

**Customer Support Executive Duties**: - Maintain excellent customer satisfaction and review support tickets for appropriate resolution - Provide customer support through phone and chat - Work with other departments to resolve customer issues in a timely manner - Serve as a point of contact for customer support and complaints - Proactively identify,...