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Customer Support Executive

3 weeks ago

Surat Gujarat, India eZee Technosys Full time

Job Title: Customer Support Executive

Summary:
Roles and Responsibilities:

- Respond to customer inquiries and issues through chat support in a timely and professional manner
- Troubleshoot technical issues and provide solutions to customers
- Escalate complex issues to the appropriate team members for resolution
- Maintain accurate records of customer interactions and transactions
- Provide product information and assistance to customers
- Collaborate with other team members to improve customer support processes
- Meet or exceed customer satisfaction goals and metrics

Qualifications:

- Bachelor's degree in a related field or equivalent work experience
- 0-2 years of experience in customer support or technical support
- Excellent communication skills, both written and verbal
- Strong problem-solving skills and attention to detail
- Ability to work in a fast-paced environment and multitask effectively
- Knowledge of cloud-based technologies and services is a plus
- Should be able to do Rotation shifts and work on holidays.