Customer Support Executive

10 hours ago

Surat Gujarat, India Knovator Technologies PVT.LTD Full time

**Job Title - Customer Support Executive.**
**Location - Surat (on-site )**
**Experience -3+4 years**

**Responsibilities**:

- **Onboarding**:Ensure smooth onboarding of new customers/clients also Ensure timely delivery of customized features committed to specific clients
- **Escalation Handling**: Manage and resolve escalated customer issues, ensuring high satisfaction.
- **Customer Feedback**: Gather and analyze customer feedback to identify areas for improvement.
- **Customer Satisfaction**: Implement strategies to improve customer satisfaction and loyalty.
- **Customer Advocacy**: Act as a voice for the customer within the company, ensuring their needs and concerns are addressed.
- **Knowledge Base Management**: Maintain and update a comprehensive knowledge base for both customers and support agents.
- **Metrics and KPIs**: Track and report on key performance indicators (KPIs) such as ticket volume, response time, resolution time, and customer satisfaction scores.
- **Insights and Recommendations**: Provide insights and recommendations based on support data to inform business decisions.
- **Cross-Department Coordination**: Work closely with product, development, sales, and marketing teams to ensure a seamless customer experience.
- **Feedback Loop**: Ensure customer feedback is communicated to relevant teams for product improvement and feature requests.
- **Monthly Feedback Meetings**: Schedule a monthly meeting with the clients to understand their issues/needs to manage a smooth and longer relationship with the client.
- **Sales mindset**: Proactively identify and recommend additional products or services that meet customer needs, while maintaining a customer-centric approach to build trust and enhance overall satisfaction.

**Qualifications**:

- Bachelor's degree in Business Administration, Information Technology, or a related field.
- 3+ years of experience in customer support or customer success roles, with at least 1 year in a managerial position.
- Experience with SaaS products and an understanding of the SaaS business model and metrics.
- Proficiency with customer support software and CRM tools
- Excellent communication and interpersonal skills to effectively interact with customers, stakeholders, and team members.
- Ability to analyze customer data and feedback to identify trends and areas for improvement.
- Strong problem-solving skills and the ability to handle high-pressure situations with a calm and methodical approach.
- Passion for delivering exceptional customer experiences and a deep understanding of customer needs and pain points.
- Willingness to work flexible hours to accommodate different time zones.
- Knowledge of sales techniques and the ability to identify and act on upsell and cross-sell opportunities within customer interactions.

Pay: ₹30,000.00 - ₹55,000.00 per month

Schedule:

- Day shift

Work Location: In person

  • Customer Support Executive

    2 weeks ago

    Surat, Gujarat, India GM Infotech Full time

    We are seeking a highly skilled and dedicated Customer Support Executive to join our team. As a Customer Support Executive, your primary responsibility will be to provide exceptional service and assistance to our valued customers. You will be working in a night shift from 9 AM to 6 PM, ensuring that our customers receive timely support during their preferred...

  • Customer Support Executive

    2 weeks ago

    Surat, Gujarat, India Yanolja Cloud Solution Pvt. Ltd. Full time

    **Job Title**: Customer Support Executive **Summary**: **Roles & Responsibilities**: - Resolve issues and complaints effectively, ensuring high customer satisfaction. - Provide clear product information and guidance to customers. - Maintain accurate logs of customer interactions and transactions. - Use **AI-powered tools, chatbots, and smart suggestions**...

  • Customer Support Executive

    2 weeks ago

    Surat, Gujarat, India Alpino Health Foods Pvt. Ltd. Full time

    As a Customer Support Executive at Alpino, you will be the face of our company, ensuring customers receive timely and effective support. Your role is crucial in maintaining our reputation for outstanding customer service. **Key Responsibilities**: - **Product Knowledge**: Develop a deep understanding of our products to assist customers in making informed...

  • Customer Support Executive

    6 days ago

    Surat, Gujarat, India RISHI JOBS Full time

    **Profile**:Customer Support Executive **Experience: -**min 6 months (even internship experience can be counted) **Salary -** 20-25K per month **Roles**: **Qualifications & Skills**: **Qualification**:Graduation

  • Customer Support Executive

    2 days ago

    Surat, Gujarat, India refrens.com Full time

    Customer Support Executive **Responsibilities**: and issues. - Master all features of our invoicing and payments software to provide accurate and efficient support. - Create and maintain support documents, FAQs, and knowledge base articles for user reference. - Collaborate with the product team to escalate and resolve complex issues. - Ensure timely and...

  • Customer Support Executive

    10 hours ago

    Surat, Gujarat, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time

    **Key Responsibilities**: - Issue Resolution: Handle customer complaints with empathy and efficiency, ensuring satisfactory resolutions and maintaining client trust. - Coordination: Collaborate with design and operations teams to relay client feedback and ensure seamless project execution. - Documentation: Maintain accurate records of customer interactions,...

  • Customer Support Executive

    6 days ago

    Surat, Gujarat, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time

    **Key Responsibilities**: - Issue Resolution: Handle customer complaints with empathy and efficiency, ensuring satisfactory resolutions and maintaining client trust. - Coordination: Collaborate with design and operations teams to relay client feedback and ensure seamless project execution. - Documentation: Maintain accurate records of customer interactions,...

  • Customer Support Executive

    6 days ago

    Surat, Gujarat, India Frizty Full time

    **Customer Support Executive (On-Site)** **Location**: Laxmi Enclave 2, Katargam, Surat **Company**: Frizty - A fast-growing D2C personal care brand **Role Overview**: Frizty is hiring a **Customer Support Executive** who will handle customer queries over calls and WhatsApp. You will act as a bridge between the brand and customers, ensuring a smooth and...

  • Sales Executive

    6 days ago

    Surat, Gujarat, India The Executive Full time

    **Job Opportunity: Sales Executive cum Lead Generator** **Location: Surat / Vapi / Mumbai / Ahmedabad** Key Responsibilities: - **Market Research**: Regular visits to the market to analyze trends and competitor activities. - **Lead Generation**: Identify and collect potential leads through customer, vendor, and industry interactions. - **Trend Analysis**:...

  • Customer Support Executive

    6 days ago

    Surat, Gujarat, India FlightPath Travel Full time

    A customer support executive supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features. **Customer Service Responsibilities**: Maintaining a positive, empathetic,...