Customer Support Executive

1 day ago


Surat Gujarat, India refrens.com Full time

Customer Support Executive

**Responsibilities**:
and issues.
- Master all features of our invoicing and payments software to provide accurate

and efficient support.
- Create and maintain support documents, FAQs, and knowledge base articles for

user reference.
- Collaborate with the product team to escalate and resolve complex issues.
- Ensure timely and effective communication with users to enhance their product

experience.
- Strive to achieve high customer satisfaction and retention rates.

Qualifications:

- Minimum 1 year of work experience in customer support or a related role.
- Excellent written and verbal communication skills in English; proficiency in Hindi

for verbal communication.
- Fast learner with the ability to grasp technical concepts quickly.
- Proficient in typing and comfortable handling phone calls.
- Strong problem-solving skills and a customer-oriented attitude.
- Ability to work independently and as part of a team in a fast-paced environment.
- Flexibility to adapt to changing priorities and schedules.

**Job Types**: Full-time, Permanent

Pay: ₹216,000 - ₹300,000 per year

**Benefits**:

- Flexible schedule
- Health insurance
- Provident Fund

Shift:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Job Types**: Full-time, Permanent

Pay: ₹216,000.00 - ₹300,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person



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