Customer Support Executive

5 hours ago


Surat Gujarat, India Yanolja Cloud Solution Full time

**Summary**:
**Roles & Responsibilities**:

- Resolve issues and complaints effectively, ensuring high customer satisfaction.
- Provide clear product information and guidance to customers.
- Maintain accurate logs of customer interactions and transactions.
- Use **AI-powered tools, chatbots, and smart suggestions** to improve response speed and accuracy.
- Collaborate with internal teams to ensure timely resolution of customer concerns.
- Work in **rotational day shifts along with holidays** as per business requirements considering we run 24x7 support
- Identify and escalate urgent issues to the right department.
- Stay updated with product knowledge, company processes, service standards, and **emerging AI-based support trends**.

**Qualifications**:

- Bachelor’s degree (Business Administration or related field preferred).
- 0-2 years of experience in a call support/customer support role.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Ability to multitask and perform well in a **fast-paced environment**.
- Proficiency in **Microsoft Office, CRM tools, and AI-driven support platforms** (preferred).
- Fluency in speaking English, Gujarati, Hindi (but fluency in speaking Kannada can be strong bonus)
- Customer-centric mindset with a focus on providing exceptional service.

**Why Join Us?**

Opportunity to work with a fast-growing company in the hospitality tech industry.

Exposure to modern tools, AI-powered customer engagement platforms, and automation.

Supportive team environment with opportunities to learn, upskill, and grow.



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