Customer Support Executive

2 days ago

Surat Gujarat, India Make My Address Full time

We are looking for a friendly, empathetic, and solution-oriented **Customer Support Executive** to join our team. You will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a smooth and positive experience with our products or services.

**Key Responsibilities**:

- Provide accurate information about products, services, pricing, and company policies.
- Resolve customer complaints efficiently and professionally, ensuring customer satisfaction.
- Record and update customer interactions, transactions, and feedback in CRM systems.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the outcome.
- Collaborate with internal teams (sales, technical, logistics, etc.) to address complex queries.
- Identify recurring customer issues and suggest process or product improvements.
- Meet performance metrics like response time, resolution rate, and customer satisfaction scores.

**Requirements**:

- Bachelor’s degree in any discipline (preferred, not mandatory).
- 0-3 years of experience in customer support or a related field.
- Excellent verbal and written communication skills.

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Experience**:

- Customer support: 1 year (preferred)

Work Location: In person

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