Cse (Customer Support Executive)

2 days ago

Surat Gujarat, India Refrens Internet Private Limited Full time

Refrens is a rapidly growing company that is passionate about providing exceptional customer service. We are looking for a highly motivated and customer-centric individual to join our team as a Customer Support Representative.

**About the Role**:
As a Customer Support Representative, you will be responsible for providing exceptional customer service to our clients. You will handle customer inquiries, resolve issues, and provide product information. You will also be responsible for creating and maintaining a positive customer experience.

**Responsibilities**:

- Resolve customer issues promptly and efficiently
- Provide product information and training to customers
- Maintain a positive customer experience
- Document customer interactions and issues
- Escalate complex issues to team members

**Required Qualifications**:

- Excellent communication and interpersonal skills
- Ability to build rapport with customers
- Patience and ability to handle difficult situations
- Problem-solving skills
- Strong attention to detail

**Preferred Qualifications**:

- Experience in customer support
- Knowledge of our products and services
- Bachelor's degree in customer service, business administration, or a related field

**Benefits**:

- Competitive salary and benefits package
- Opportunity to work with a talented and passionate team
- Chance to make a real impact on our customers' lives
- Professional development and training opportunities

**Job Types**: Full-time, Permanent

Pay: ₹120,000.00 - ₹180,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

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