Customer Support Representative

1 week ago

Udhana Surat Gujarat, India Minds Mapper Full time

**Customer Support Executive Job Description**

A customer support executive (CSE) is a person responsible for assisting customers over the phone with technical support and service issues.

**Job Brief**:
**Customer Support Executive Duties**:

- Maintain excellent customer satisfaction and review support tickets for appropriate resolution
- Provide customer support through phone and chat
- Work with other departments to resolve customer issues in a timely manner
- Serve as a point of contact for customer support and complaints
- Proactively identify, investigate, and resolve recurring customer support issues
- Maintain appropriate documentation and records of customer interactions
- Maintain appropriate files regarding each customer interaction
- Proactively gather and utilize customer feedback and suggestions
- Review customer satisfaction reports to ensure customers are satisfied with the support they receive
- Contribute to the development of future customer support processes
- Communicate effectively with peers and managers
- Communicate to customers during outbound phone calls
- Verifies customer requests are accurate and consistent

**Customer Support Executive Responsibilities**:

- Answer inbound customer calls
- Handle renewals and cancellations
- Provide account information and status
- Provide workflow assistance
- Manage all customer issues and requests
- Develop and improve customer experience
- Work with IT and Finance teams to resolve customer issues
- Manage complaints

**Requirements And Skills**:

- Bachelor’s degree in business, computer science or engineering
- 2+ years of experience in commercial support
- Excellent verbal and written communication, analytical and problem-solving skills
- Strong customer service skills.
- Knowledge of Excel, Word, and PowerPoint

**Job Timing - 8am to 4pm**
**Language - English**

**Address - Office No 1 - 2 1st floor Kalashish Apartment ,**

**Near Hanuman Sheri, Sagrampura,**

**Surat, Gujarat 395008**

**Meet Mr. Nikhil Sharma**
**Mob
- +919998880319**

Pay: ₹30,000.00 - ₹55,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9998880319

  • Customer Support Representative

    1 week ago

    Surat, Gujarat, India insideFPV Ventures Private Limited Full time

    We are seeking a dedicated and customer-focused Customer Support Representative to join our team. As a Customer Support Representative at **insideFPV**, you will be the primary point of contact for our valued customers, providing exceptional support and assistance. Your excellent communication skills, problem-solving abilities, and passion for customer...

  • Sales Representative

    6 days ago

    Udhana, Surat, Gujarat, India Jay Air Systems Pvt Ltd Full time

    **Job Title: Sales Representative** **Department**: Sales **Reporting To**: Sales Manager **Job Summary**: The Sales Representative is responsible for generating leads, visiting clients, providing quotations, converting inquiries into orders, coordinating installation, ensuring timely payments, and maintaining good customer relationships. The goal is to...

  • Customer Service Representative

    2 weeks ago

    Surat, Gujarat, India Complete job Full time

    Customer Support Representative Fluent in English is must 80% Customer support 20% Sales Need to Speak with US Clients International experience would be an added advantage Experience: 2-4 Years LOCATION: Adajan near pal RTO Surat Shift Timing: 8 PM -6 AM 9.30-7.30 am **Job Types**: Full-time, Permanent **Job Types**: Full-time, Permanent Pay:...

  • Customer Support Representative

    6 days ago

    Ramol, Ahmedabad, Gujarat, India Athflex private limited Full time

    Job description **Company Description** Athflex is an Indian startup athletic clothing and accessories brand based in Ahmedabad. The brand is dedicated to inspiring people in the fitness world and promoting creation and innovation. Athflex provides innovative and powerful clothing for athletes and fitness enthusiasts and aims to create a strong social...

  • Customer Support Executive

    2 days ago

    Surat, Gujarat, India AWADH LOGISTICS Full time

    Managing a team of representatives offering internal support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...

  • Customer Support Representative

    2 weeks ago

    Ahmedabad, Gujarat, India SetuBridge Technolabs Full time

    SetuBridge Technolabs is a customer-focused ecommerce company dedicated to delivering exceptional service. We are currently seeking a friendly and efficient Customer Support Representative to join our team and assist our valued customers. **R**esponsibilities**: - Address customer inquiries, concerns, and product-related questions effectively. -...

  • Cse (Customer Support Executive)

    2 days ago

    Surat, Gujarat, India Refrens Internet Private Limited Full time

    Refrens is a rapidly growing company that is passionate about providing exceptional customer service. We are looking for a highly motivated and customer-centric individual to join our team as a Customer Support Representative. **About the Role**: As a Customer Support Representative, you will be responsible for providing exceptional customer service to our...

  • Customer Support Representative

    6 days ago

    Vadodara, Gujarat, India Paradise Technology Full time

    **Job description** **Job Title**: Customer Support Representative **Company**: Mr. Technology **Location**: Vadodara **Salary**: ₹10,000 to ₹20,000 per month **Languages Preferred**: English, Gujarati, Hindi **Contact**: 7572991299 - Call potential and existing customers to promote products and services. - Answer customer questions and help resolve any...

  • Customer Service Representative

    4 days ago

    Surat, Gujarat, India Shott Amusement Limited Full time

    **Customer Service Representative** Designation - Customer Service Representative Working Location - Dumas Road, Surat Education Required - S.S.C or H.S.C. College Student or Fresher can apply Age Criteria - 18 to 26 Years Job Timings - For Male - 1 PM TO 10 PM & 2PM TO 11PM & 3 PM TO 12 AM (Rotational Shift) For Female - 10:30 AM TO 07:30 PM & 12 PM...

  • Customer Support Representative

    2 days ago

    Vadodara, Gujarat, India Maxicus kochartech Full time

    **Open Position**: Customer Care Executive Job Role: As a Customer Support Representative, you will manage all customer interactions across various channels, providing accurate and complete information to customers using the right tools and methods. **Key Responsibilities**: Provide superior Customer Experience through Call/chat. Offer accurate, valid,...