Customer Support Representative

6 days ago

Ahmedabad Gujarat, India Otrix Life Science Full time

**Description**:
We are looking for a dedicated and customer-focused Customer Support Representative to join our team. The Customer Support Representative will be the primary point of contact for our customers, providing assistance, resolving issues, and ensuring a positive customer experience. If you have excellent communication skills and a passion for helping customers

**Responsibilities**:

- **Issue Resolution**: Investigate and resolve customer issues and concerns in a timely and effective manner.
- **Product Knowledge**: Maintain a deep understanding of our products or services to provide accurate information to customers.
- **Feedback Collection**: Gather and document customer feedback and insights for analysis.
- **Process Adherence**: Follow established customer support processes and guidelines to ensure consistency and quality.

**Customer Satisfaction**: Strive to exceed customer expectations and ensure a positive customer experience.

**Requirements**:

- Previous experience in customer support or a related role is preferred but not required.
- Excellent communication and interpersonal skills.
- Problem-solving abilities and a patient, customer-centric approach.
- Ability to work well in a team and adapt to changing customer needs.

High school diploma or equivalent (Associate's degree preferred).

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