Customer Support Representative

5 hours ago

Ahmedabad Gujarat, India Hi-Tech Digital Solutions, LLP Full time

Job Title: Customer Support Representative
- Location: Office-Based (Ahmedabad, India)

**About Us**:
Hitech is a leading provider of Engineering, BIM, and Business Process Solutions, supporting global clients through delivery centers in India and offices in the USA, UK, and other regions. With a 1,200+ member team, Hitech delivers domain-driven, technology-enabled solutions that help clients optimize operations and achieve measurable outcomes.

As part of our growing BPM vertical, we are looking for a Customer Support Representative - Japanese to support client communication, data management, and project coordination for a global retailer account. This is a full-time, office-based opportunity in Ahmedabad.

**Position Summary**:
**Key Responsibilities**:

- Accurately enter and verify real estate deed information into digital databases.
- Update existing records, maintain data integrity, and ensure confidentiality.
- Conduct internet-based research to validate and supplement data.
- Generate regular and ad-hoc reports based on client requirements.
- Collaborate with clients, external POCs, or vendors to resolve queries.
- Participate in training sessions with client representatives for process updates.
- Deliver consistent results while meeting deadlines and exceeding quality targets.
- Willingness to work extended hours when required.

**Qualifications & Experience**:

- Minimum 0-1 year of experience in a relevant industry (BPO/BPM preferred).
- Graduate in BCA, B.Sc, B.Com, or Diploma in Computer Science.
- Proficiency in MS Office (Excel, Word, Outlook) - Intermediate level.
- Typing speed of at least 30 words per minute.
- Strong internet research and analytical skills.
- Intermediate English communication (reading, writing, and speaking).
- Good problem-solving ability and keen attention to detail.
- Team player with quick learning ability and high accountability.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

**Speak with the employer**
+91 9978707333

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