Customer Support Executive

6 days ago

Surat Gujarat, India Upmetrics Full time

**Responsibilities**:

- Set up and conduct product demo calls to showcase the capabilities of Upmetrics and how it can benefit the potential client.
- Develop strategies to enhance customer satisfaction, address their concerns, and ensure a higher retention rate. Actively engage with clients, seek feedback, and implement necessary improvements.
- Guide new customers through the platform, ensuring they understand its features and can leverage it effectively.
- Actively collect and analyze feedback from clients to drive product improvements.
- Work closely with the sales, marketing, and product teams to enhance customer experience and product value.
- Regularly update the management on customer feedback, success stories, and areas of improvement.

**Qualifications**:

- Bachelor’s degree or equivalent in Business, Marketing, or a related field.
- Excellent command over English, both written and spoken.
- Prior experience in customer support, especially in SaaS platforms, would be an advantage.
- Ability to connect with customers, understand their needs, and communicate solutions effectively.
- Ability to quickly understand customer issues and guide them towards a solution.

**Company Perks**:

- Collaborative and inclusive workplace culture
- Your voice matters; we value your feedback
- Continuous growth and development
- Competitive salary and holiday allowance
- Access to ongoing learning opportunities.
- A fast-moving, fun, and SaaS company made up of skillful team players
- An opportunity to work closely with a proven executive team, board, and serial entrepreneurs

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹40,000.00 per month

**Benefits**:

- Paid sick time

Ability to commute/relocate:

- Surat - 395008, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you immediate joiner?

**Education**:

- Bachelor's (preferred)

**Experience**:

- customer support : 1 year (preferred)

**Location**:

- Surat - 395008, Gujarat (preferred)

Work Location: In person

  • Customer Support Executive

    15 hours ago

    Surat, Gujarat, India Ompax Lifestyle Private Limited Full time

    **Summary of the position**: To be successful as a customer support executive, you should display excellent interpersonal and communication skills. These skills will prove invaluable mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management...

  • Customer Support Executive

    4 days ago

    Surat, Gujarat, India FASHION DREAM Full time

    **Summary**: To be successful as a customer support executive, you should display excellent interpersonal and communication skills. These skills will prove invaluable mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. **Responsibilities**: - Provide...

  • Customer Support Executive

    1 week ago

    Surat, Gujarat, India InfyOm Technologies Full time

    **More Than Just a Paycheck: Our Extensive Benefits**: **Your **Foundation**: 12 Paid Leaves + 12 Holidays Get Recharged and Celebrate Festivals with your loved ones. Birthday & Anniversary Leaves Time off to celebrate your special days with your family. Annual Compensation Review Your financial growth is also our priority. **Level **Up**: Monthly...

  • Customer Support Executive

    4 days ago

    Surat, Gujarat, India eZee Technosys Full time

    Job Title: Customer Support Executive Summary: Roles and Responsibilities: - Respond to customer inquiries and issues through chat support in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Escalate complex issues to the appropriate team members for resolution - Maintain accurate records of customer...

  • Customer Support Executive

    2 days ago

    Surat, Gujarat, India Alpino Health Foods Pvt. Ltd. Full time

    As a Customer Support Executive at Alpino, you will be the face of our company, ensuring customers receive timely and effective support. Your role is crucial in maintaining our reputation for outstanding customer service. **Key Responsibilities**: - **Product Knowledge**: Develop a deep understanding of our products to assist customers in making informed...

  • Customer Support Executive

    2 days ago

    Surat, Gujarat, India Alpino Health Foods Pvt. Ltd. Full time

    As a Customer Support Executive at Alpino, you will be the face of our company, ensuring customers receive timely and effective support. Your role is crucial in maintaining our reputation for outstanding customer service. **Key Responsibilities**: - **Product Knowledge**: Develop a deep understanding of our products to assist customers in making informed...

  • Customer Support Executive

    15 hours ago

    Surat, Gujarat, India Alpino Health Foods Pvt. Ltd. Full time

    As a Customer Support Executive at Alpino, you will be the face of our company, ensuring customers receive timely and effective support. Your role is crucial in maintaining our reputation for outstanding customer service. **Key Responsibilities**: - **Product Knowledge**: Develop a deep understanding of our products to assist customers in making informed...

  • Customer Support Executive

    2 weeks ago

    Surat, Gujarat, India refrens.com Full time

    Customer Support Executive **Responsibilities**: and issues. - Master all features of our invoicing and payments software to provide accurate and efficient support. - Create and maintain support documents, FAQs, and knowledge base articles for user reference. - Collaborate with the product team to escalate and resolve complex issues. - Ensure timely and...

  • Customer Support Executive

    2 weeks ago

    Surat, Gujarat, India Knovator Technologies PVT.LTD Full time

    **Job Title - Customer Support Executive.** **Location - Surat (on-site )** **Experience -3+4 years** **Responsibilities**: - **Onboarding**:Ensure smooth onboarding of new customers/clients also Ensure timely delivery of customized features committed to specific clients - **Escalation Handling**: Manage and resolve escalated customer issues, ensuring high...

  • Customer Support Executive

    2 days ago

    Surat, Gujarat, India eZee Technosys Full time

    **Overview**: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium sized accommodation businesses. With more than 390+Team members, 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages...