Customer Support Executive

2 days ago


Surat Gujarat, India Yanolja Cloud Solution Full time

Organizational Overview:

- Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.
- With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match.
- We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting.

Summary:
Roles and Responsibilities:

- Resolve customer issues and complaints with empathy and efficiency
- Provide product information and assistance to customers
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to ensure customer satisfaction
- Rotational Day Shifts
- Identify and escalate priority issues to the appropriate channels
- Stay up-to-date on product knowledge and company policies

Qualifications:

- Bachelor's degree in Business Administration or related field preferred
- 0-2 years of experience in a call support department
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficiency in Microsoft Office and CRM software
- Customer-oriented mindset with a focus on providing exceptional service



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