Customer Support Executive

17 hours ago


Surat Gujarat, India refrens.com Full time

Customer Support Executive

**Responsibilities**:

- Master all features of our invoicing and payments software to provide accurate and efficient support.
- Create and maintain support documents, FAQs, and knowledge base articles for user reference.
- Collaborate with the product team to escalate and resolve complex issues.
- Ensure timely and effective communication with users to enhance their product experience.
- Strive to achieve high customer satisfaction and retention rates.

Qualifications:

- Minimum 1 year of work experience in customer support or a related role.
- Excellent written and verbal communication skills in English; proficiency in Hindi for verbal communication.
- Fast learner with the ability to grasp technical concepts quickly.
- Proficient in typing and comfortable handling phone calls.
- Strong problem-solving skills and a customer-oriented attitude.
- Ability to work independently and as part of a team in a fast-paced environment.
- Flexibility to adapt to changing priorities and schedules.

**Job Types**: Full-time, Permanent

**Benefits**:

- Flexible schedule
- Health insurance
- Provident Fund

Shift:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹200,000.00 - ₹300,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person



  • Surat, Gujarat, India Ompax Lifestyle Private Limited Full time

    **Summary of the position**: To be successful as a customer support executive, you should display excellent interpersonal and communication skills. These skills will prove invaluable mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management...


  • Surat, Gujarat, India FASHION DREAM Full time

    **Summary**: To be successful as a customer support executive, you should display excellent interpersonal and communication skills. These skills will prove invaluable mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. **Responsibilities**: - Provide...


  • Surat, Gujarat, India InfyOm Technologies Full time

    **More Than Just a Paycheck: Our Extensive Benefits**: **Your **Foundation**: 12 Paid Leaves + 12 Holidays Get Recharged and Celebrate Festivals with your loved ones. Birthday & Anniversary Leaves Time off to celebrate your special days with your family. Annual Compensation Review Your financial growth is also our priority. **Level **Up**: Monthly...


  • Surat, Gujarat, India eZee Technosys Full time

    Job Title: Customer Support Executive Summary: Roles and Responsibilities: - Respond to customer inquiries and issues through chat support in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Escalate complex issues to the appropriate team members for resolution - Maintain accurate records of customer...


  • Surat, Gujarat, India Alpino Health Foods Pvt. Ltd. Full time

    As a Customer Support Executive at Alpino, you will be the face of our company, ensuring customers receive timely and effective support. Your role is crucial in maintaining our reputation for outstanding customer service. **Key Responsibilities**: - **Product Knowledge**: Develop a deep understanding of our products to assist customers in making informed...


  • Surat, Gujarat, India Alpino Health Foods Pvt. Ltd. Full time

    As a Customer Support Executive at Alpino, you will be the face of our company, ensuring customers receive timely and effective support. Your role is crucial in maintaining our reputation for outstanding customer service. **Key Responsibilities**: - **Product Knowledge**: Develop a deep understanding of our products to assist customers in making informed...


  • Surat, Gujarat, India Alpino Health Foods Pvt. Ltd. Full time

    As a Customer Support Executive at Alpino, you will be the face of our company, ensuring customers receive timely and effective support. Your role is crucial in maintaining our reputation for outstanding customer service. **Key Responsibilities**: - **Product Knowledge**: Develop a deep understanding of our products to assist customers in making informed...


  • Surat, Gujarat, India eZee Technosys Full time

    **Overview**: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium sized accommodation businesses. With more than 390+Team members, 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages...


  • Surat, Gujarat, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time

    **Location**: Khatargam, Surat **Key Responsibilities**: - Issue Resolution: Handle customer complaints with empathy and efficiency, ensuring satisfactory resolutions and maintaining client trust. - Coordination: Collaborate with design and operations teams to relay client feedback and ensure seamless project execution. - Documentation: Maintain accurate...


  • Surat, Gujarat, India Synergy Health 360 Full time

    We are hiring experienced **Customer Support Executives** for our **US Healthcare process** in **Surat and Jaipur**. The role involves assisting US-based patients, providers, and insurance companies with queries related to healthcare services, insurance claims, billing, and eligibility. If you have excellent communication skills and 3-5 years of experience...