
Customer Support Executive
2 days ago
As a Customer Support Executive at Alpino, you will be the face of our company, ensuring customers receive timely and effective support. Your role is crucial in maintaining our reputation for outstanding customer service.
**Key Responsibilities**:
- **Product Knowledge**: Develop a deep understanding of our products to assist customers in making informed decisions and resolving product-related issues.
- **Order Management**: Manage customer orders, including order placement, tracking, and delivery coordination.
- **Issue Resolution**: Investigate and resolve customer complaints, ensuring a satisfactory resolution.
- **Communication**: Communicate product information, promotions, and company policies clearly and effectively to customers.
- **Record Keeping**: Maintain accurate records of customer interactions and transactions, including maintaining a database of customer information.
- **Feedback Collection**: Actively gather and document customer feedback, sharing insights with relevant departments for continuous improvement.
- **Team Collaboration**: Collaborate with cross-functional teams, including sales, marketing, and logistics, to provide cohesive support to customers.
- **Quality Assurance**: Ensure that the quality of service meets company standards, and identify areas for service improvement.
**Requirements**:
- Bachelors degree.
- Proven experience in customer support or related field.
- Excellent communication and interpersonal skills.
- Proficiency in using customer support software and CRM systems.
- Strong problem-solving abilities.
- Empathetic and a customer-centric approach.
- Attention to detail and organizational skills.
- Ability to work in a fast-paced, team-oriented environment.
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- Hindi (preferred)
- English (preferred)
**Location**:
- Surat, Gujarat (preferred)
-
Customer Support Executive
3 days ago
Surat, Gujarat, India FASHION DREAM Full time**Summary**: To be successful as a customer support executive, you should display excellent interpersonal and communication skills. These skills will prove invaluable mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. **Responsibilities**: - Provide...
-
Customer Support Executive
1 week ago
Surat, Gujarat, India InfyOm Technologies Full time**More Than Just a Paycheck: Our Extensive Benefits**: **Your **Foundation**: 12 Paid Leaves + 12 Holidays Get Recharged and Celebrate Festivals with your loved ones. Birthday & Anniversary Leaves Time off to celebrate your special days with your family. Annual Compensation Review Your financial growth is also our priority. **Level **Up**: Monthly...
-
Customer Support Executive
3 days ago
Surat, Gujarat, India eZee Technosys Full timeJob Title: Customer Support Executive Summary: Roles and Responsibilities: - Respond to customer inquiries and issues through chat support in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Escalate complex issues to the appropriate team members for resolution - Maintain accurate records of customer...
-
Customer Support Executive
2 days ago
Surat, Gujarat, India Alpino Health Foods Pvt. Ltd. Full timeAs a Customer Support Executive at Alpino, you will be the face of our company, ensuring customers receive timely and effective support. Your role is crucial in maintaining our reputation for outstanding customer service. **Key Responsibilities**: - **Product Knowledge**: Develop a deep understanding of our products to assist customers in making informed...
-
Customer Support Executive
2 weeks ago
Surat, Gujarat, India refrens.com Full timeCustomer Support Executive **Responsibilities**: and issues. - Master all features of our invoicing and payments software to provide accurate and efficient support. - Create and maintain support documents, FAQs, and knowledge base articles for user reference. - Collaborate with the product team to escalate and resolve complex issues. - Ensure timely and...
-
Customer Support Executive
2 weeks ago
Surat, Gujarat, India Knovator Technologies PVT.LTD Full time**Job Title - Customer Support Executive.** **Location - Surat (on-site )** **Experience -3+4 years** **Responsibilities**: - **Onboarding**:Ensure smooth onboarding of new customers/clients also Ensure timely delivery of customized features committed to specific clients - **Escalation Handling**: Manage and resolve escalated customer issues, ensuring high...
-
Customer Support Executive
2 days ago
Surat, Gujarat, India eZee Technosys Full time**Overview**: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium sized accommodation businesses. With more than 390+Team members, 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages...
-
Customer Support Executive
2 weeks ago
Surat, Gujarat, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time**Key Responsibilities**: - Issue Resolution: Handle customer complaints with empathy and efficiency, ensuring satisfactory resolutions and maintaining client trust. - Coordination: Collaborate with design and operations teams to relay client feedback and ensure seamless project execution. - Documentation: Maintain accurate records of customer interactions,...
-
Customer Support Executive
1 week ago
Surat, Gujarat, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time**Location**: Khatargam, Surat **Key Responsibilities**: - Issue Resolution: Handle customer complaints with empathy and efficiency, ensuring satisfactory resolutions and maintaining client trust. - Coordination: Collaborate with design and operations teams to relay client feedback and ensure seamless project execution. - Documentation: Maintain accurate...
-
Customer Support Executive
2 days ago
Surat, Gujarat, India Synergy Health 360 Full timeWe are hiring experienced **Customer Support Executives** for our **US Healthcare process** in **Surat and Jaipur**. The role involves assisting US-based patients, providers, and insurance companies with queries related to healthcare services, insurance claims, billing, and eligibility. If you have excellent communication skills and 3-5 years of experience...