Customer Support Executive

2 days ago


Surat Gujarat, India DK Infoway Full time

**Full job description**

Experience: 1-2 years in customer support or a similar role.

**Customer Interaction**:

- Address customer complaints and provide appropriate solutions within the designated timelines.
- Follow up to ensure resolution and maintain high levels of customer satisfaction.

**Documentation**:

- Document and summarize customer interactions, including issues, solutions, and feedback.
- Maintain organized records of chat conversations for future reference and analysis.

**Customer Support**:
**Ticket Generation**:

- Create and manage service tickets accurately to document customer issues and requests. Assign service tickets to Field Service Executives based on location, availability, and expertise. Follow up on open tickets to ensure timely resolution and customer satisfaction.

**Customer Relationship Management**:

- Build and maintain strong customer relationships by demonstrating empathy, patience, and a commitment to resolving issues.

**Report Trends**:

- Identify recurring issues, patterns, and customer feedback to help improve internal processes and customer experience.

**Feedback Collection**:

- Conduct follow-up calls to customers to gather feedback on service and product experiences.

**Key Skills and Competencies**:

- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to work under pressure and manage time effectively.
- Proficiency in using CRM tools and support software.

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Morning shift

Supplemental Pay:

- Quarterly bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9925154660



  • Surat, Gujarat, India FASHION DREAM Full time

    **Summary**: To be successful as a customer support executive, you should display excellent interpersonal and communication skills. These skills will prove invaluable mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. **Responsibilities**: - Provide...


  • Surat, Gujarat, India Monoverse Full time

    Description We are looking for fresher customer support executive As a Customer Support Executive for Jewelry on Etsy you will be responsible for providing excellent customer service and support to our buyers You will be working closely with our customers to ensure that their needs are met and their concerns are addressed in a timely and professional manner...


  • Surat, Gujarat, India eZee Technosys Full time

    Job Title: Customer Support Executive Summary: Roles and Responsibilities: - Respond to customer inquiries and issues through chat support in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Escalate complex issues to the appropriate team members for resolution - Maintain accurate records of customer...


  • Surat, Gujarat, India Alpino Health Foods Pvt. Ltd. Full time

    As a Customer Support Executive at Alpino, you will be the face of our company, ensuring customers receive timely and effective support. Your role is crucial in maintaining our reputation for outstanding customer service. **Key Responsibilities**: - **Product Knowledge**: Develop a deep understanding of our products to assist customers in making informed...


  • Surat, Gujarat, India Alpino Health Foods Pvt. Ltd. Full time

    As a Customer Support Executive at Alpino, you will be the face of our company, ensuring customers receive timely and effective support. Your role is crucial in maintaining our reputation for outstanding customer service. **Key Responsibilities**: - **Product Knowledge**: Develop a deep understanding of our products to assist customers in making informed...


  • Surat, Gujarat, India DK Infoway Full time

    **Job description**: We are seeking a Customer Support Executive with a strong understanding of the diamond and jewelry industry to manage customer interactions, provide expert assistance, and ensure seamless service. **Key Responsibilities**: - Provide expert guidance on diamond specifications, grading, certifications (GIA, IGI, etc.), pricing, and...


  • Surat, Gujarat, India eZee Technosys Full time

    **Overview**: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium sized accommodation businesses. With more than 390+Team members, 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages...


  • Surat, Gujarat, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time

    **Location**: Khatargam, Surat **Key Responsibilities**: - Issue Resolution: Handle customer complaints with empathy and efficiency, ensuring satisfactory resolutions and maintaining client trust. - Coordination: Collaborate with design and operations teams to relay client feedback and ensure seamless project execution. - Documentation: Maintain accurate...


  • Surat, Gujarat, India Synergy Health 360 Full time

    We are hiring experienced **Customer Support Executives** for our **US Healthcare process** in **Surat and Jaipur**. The role involves assisting US-based patients, providers, and insurance companies with queries related to healthcare services, insurance claims, billing, and eligibility. If you have excellent communication skills and 3-5 years of experience...


  • Surat, Gujarat, India Implies Solution Full time

    Experience : Fresher to 6 month Only **Female** preferred. Maintain excellent customer satisfaction and review support tickets for appropriate resolution - Provide customer support through phone and chat - Work with other departments to resolve customer issues in a timely manner - Serve as a point of contact for customer support and complaints -...