Customer Support Executive

1 day ago

Jahangirpura Surat Gujarat, India La Hagora Full time

customer support executive who knows arabic very well.
Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
**Technical Support Responsibilities**:

- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Providing timely and accurate customer feedback.
- Following up with clients to ensure the problem is resolved.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.

**Technical Support Requirements**:

- Degree in computer science or information technology.
- Certification in Microsoft, Linux, or Cisco is advantageous.
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.

Can undersand Arabic very well

**Job Types**: Full-time, Permanent, Contractual / Temporary

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift

Ability to commute/relocate:

- Jahangirpura, Surat - 395005, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you okay with working in a night shift?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

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