Customer Support Executive

5 days ago

Surat Gujarat, India Suvit Fintech Pvt Ltd Full time

**Key Responsibilities**:
**Customer Assistance**:
Provide accurate information about product features, functionalities, and services.

Ensure high levels of customer satisfaction by resolving concerns effectively.

**Issue Resolution**:
Troubleshoot and resolve customer complaints or issues related to the product, ensuring timely and efficient problem-solving.

Coordinate with technical support or other departments for more complex queries.

Follow up with customers to ensure their concerns are fully resolved and document outcomes.

**Product Knowledge**:
Gain a deep understanding of the company's products and services to provide comprehensive support.

Stay updated on new features, updates, and company policies to offer accurate assistance.

**Documentation**:
Log customer interactions, issues, and resolutions in the CRM or support system.

Maintain a record of frequently asked questions (FAQs) and common issues to improve support efficiency.

Provide reports on recurring issues and customer feedback to help improve the product.

**Customer Feedback**:
Collect customer feedback and insights for continuous product and service improvement.

Share customer suggestions and pain points with the team to enhance service quality.

**Key Competencies**:
Patience and empathy when dealing with customers.

Ability to multitask and prioritize work effectively.

Technical aptitude to quickly learn and understand new products.

Team player with a proactive attitude and eagerness to learn.

**Requirement**
- 1-3 years of experience in a customer support role or similar.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills with the ability to think quickly and make sound decisions.
- Ability to handle challenging customer situations and work in a fast-paced environment.
- Understanding of Tally is plus.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (required)

Work Location: In person

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