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Helpdesk Executive

3 weeks ago

Ahmedabad Gujarat, India Makoto HR Solution Full time

To receive and log calls/complaints/requests from residents and customers.
- To ensure logging in all the complaints in the helpdesk software.
- To assign the queries / complaints to technical and soft services team immediately for resolution.
- To track and close the complaints in coordination with respective stakeholders.
- To ensure consistent and timely responses to customers within defined TAT.
- To escalate unresolved complaints and queries to concerned authority for closure.To prepare daily MIS of queries and complaint along with analysis and share with client and site lead.
- To generate and analyse report of complaints log v/s TAT, ageing, escalations on monthly basis.
- To deal politely with all the stakeholders to understand their concerns, queries, grievances.
- To notify the facility manager / site team for any emergency situations.
- To advise guest and resident on safety and emergency procedures.
- To coordinate for Id cards, entry passes for servants, maids and contract staff as and when required.
- To ensure adherence to company and client policies and SOPs.

Pay: Up to ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Shift:

- Day shift
- Fixed shift

**Experience**:

- total work: 1 year (required)

Work Location: In person