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Customer Support Executive

2 weeks ago

Noida Uttar Pradesh, India ixamBee Full time

**ixamBee hiring on behalf of Cogent**

**About us**:
Cogent is one of the world's largest Internet Service Providers, delivering high quality Internet, Ethernet and Colocation services across over 126,333 Enterprise and Net Centric customer connections. Cogent serves over 260 markets in 56 countries across its facilities-based, all-optical IP network.

**Job Description**for a Customer Service Role

**Process Name**: Ather

**Responsibilities**:

- Overseeing the customer service process.
- Resolving customer complaints brought to your attention via telephonic conversation.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Establishing a positive rapport with all clients and customers via phone.
- Interacting with customers to ensure they have a desirable and shareable experience

**Requirements**:

- Undergraduates are welcome.
- Decent communication skills.
- 6 months BPO experience is mandatory

**Shift Timings** - 6 days working - Male/Female Employees 8am-8pm Window hours

**Salary upto**:

- 25,000 CTC

**Job Location**: Address: C-121, C Block, Sector 63, Noida, Hazratpur Wajidpur, Uttar Pradesh, 201301

**Job Type**: Full Time

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 per month

Schedule:

- Day shift
- Rotational shift

Work Location: In person

**Speak with the employer**
+91 8249600665
Application Deadline: 28/04/2025
Expected Start Date: 02/05/2025