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Customer Support Executive

2 weeks ago

Noida Uttar Pradesh, India Isad group Full time

**Job Title**: Customer Support Executive

**Location**: Noida (Onsite)
**Shift Timing**: Night Shift (US Hours - 9:00 PM to 6:00 AM IST)
**Working Days**: 5/6 days a week (as per company policy)
**Note**: _No cab facility provided_
**Flexibility**: May be required to work in flexible shifts as per operational needs

**About the Role**

**Key Responsibilities**
- Provide accurate information and resolve customer concerns in a professional manner.
- Maintain records of customer interactions, feedback, and issues.
- Escalate complex queries to the appropriate department when necessary.
- Ensure high levels of customer satisfaction through prompt and efficient service.
- Adapt to changing operational requirements and support business needs.

**Requirements**:

- **Experience**: 6 months - 1 year in a similar customer support role (BPO/KPO/EdTech/Service Industry preferred).
- **Skills**:

- Excellent verbal and written communication in English.
- Strong listening and problem-solving skills.
- Ability to handle customer queries with patience and professionalism.
- Flexibility to adapt to dynamic operational requirements and shift changes.
- Basic computer knowledge (MS Office, CRM tools preferred).

**What We Offer**
- Competitive salary package.
- Exposure to international (US) processes.
- Opportunity to grow within a fast-paced and dynamic work environment.

Pay: ₹20,000.00 - ₹30,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Work Location: In person