
Customer Support Executive
2 weeks ago
As a **Customer Support Executive**, you will be responsible for:
- Conducting outbound calls (minimum 100-120 calls per day) to address student help and issues.
- Ensuring 3 hours of connected call duration by the end of the day.
- Handling grievance and query handling related to academics and curriculum.
- Taking feedback from students to improve service quality.
- Managing escalations, cancellations, and working towards student retention.
- Providing accurate, valid, and complete information using the right tools and methods.
- Handling student complaints and providing appropriate solutions within the time limits.
- Following communication procedures, guidelines, and policies.
To excel in this role, you should possess the following qualifications:
- A bachelor's degree or equivalent in any discipline.
- Excellent communication skills in English and one regional language.
- Strong problem-solving and customer service skills.
- Ability to work in a fast-paced and target-oriented environment.
- Prior experience in a customer support role will be an added advantage.
**Required Skills**:
- Outbound calling
- Customer service
- Problem-solving
- Communication skills
- Multitasking
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Work Location: In person
-
Customer Support Executive
1 week ago
Noida, Uttar Pradesh, India Easemydeal Full time**CUSTOMER SUPPORT EXECUTIVE** **Job Location : Sector-3, Noida** - (5 min walking from Noida Sector-16 metro station)_ As a Support Executive, you will be responsible for providing excellent customer service and support to our clients. You will act as the primary point of contact between the company and its customers, ensuring their concerns are addressed...
-
Customer Support Executive
2 weeks ago
Noida, Uttar Pradesh, India MyOperator Full time**Customer Support Executive** **Location**: Sector 2, Noida **Experience**: 1-2 Years in Software/IT/Internet Support **Key Responsibilities**: - Develop expertise in company products and services to provide accurate support. - Ensure high **First Contact Resolution (FCR)** for chats and calls. - Manage tickets professionally with clear and concise...
-
Customer Support Executive
2 weeks ago
Noida, Uttar Pradesh, India Accounting Genie LLP Full time**JOB DOCUMENT** **Job Title**: Customer Support Executive **Location**: Sector 58, Noida, Uttar Pradesh - 201301 **Department**: Customer Support **Experience**: Minimum 1 year **Job Summary** We are looking for a proactive and customer-focused individual with at least 1 year of experience in customer support. The role involves handling customer...
-
Customer Support Executive
2 weeks ago
Noida, Uttar Pradesh, India Accounting Genie LLP Full time**Job Title**: Customer Support Executive **Location**: 58, Noida, Uttar Pradesh 201301 **Experience**: Minimum 1 year in customer support **Job Summary**: We are looking for a proactive and customer-focused individual with 1+ year of experience in customer support. The role involves handling customer inquiries, resolving issues, collecting feedback, and...
-
Customer Support Executive
2 weeks ago
Noida, Uttar Pradesh, India Accounting Genie LLP Full time**Job Title**: Customer Support Executive **Location**: 58, Noida, Uttar Pradesh 201301 **Experience**: Minimum 1 year in customer support **Job Summary**: We are looking for a proactive and customer-focused individual with 1+ year of experience in customer support. The role involves handling customer inquiries, resolving issues, collecting feedback, and...
-
Customer Support Executive
2 weeks ago
Noida, Uttar Pradesh, India Testbook.com Full time**About Testbook**: Testbook is a dynamic and innovative education technology company dedicated to revolutionizing the learning experience for students worldwide. Our mission is to provide accessible, engaging, and personalized educational resources to empower learners to succeed in their academic pursuits. The fastest-rising startup in the EdTech space,...
-
Customer Support Executive
2 weeks ago
Noida, Uttar Pradesh, India Isad group Full time**Job Title**: Customer Support Executive **Location**: Noida (Onsite) **Shift Timing**: Night Shift (US Hours - 9:00 PM to 6:00 AM IST) **Working Days**: 5/6 days a week (as per company policy) **Note**: _No cab facility provided_ **Flexibility**: May be required to work in flexible shifts as per operational needs **About the Role** **Key...
-
Customer Support Executive
2 weeks ago
Noida, Uttar Pradesh, India flatmate Full time**Job Summary**: We are seeking enthusiastic and proactive **Customer Support Executives** to join our team. The role involves supporting our clients by finding potential leads, managing customer queries, and ensuring their requirements are met effectively. If you have good communication skills in English and a knack for problem-solving, this is the perfect...
-
Customer Support Executive
2 weeks ago
Noida, Uttar Pradesh, India Prolegion Private Limited Full timeJob Title: Customer Support Executive **Location**: Noida, Uttar Pradesh, India Experience: 0-3 Years Roles and Responsibilities: - Handle customer inquiries, complaints, billing questions and payment extension/service requests. - Greet customers warmly and ascertain the problem or reason for calling. Assist with placement of orders, refunds, or...
-
Customer Support Executive
2 weeks ago
Noida, Uttar Pradesh, India Tech Mahindra Full timeJob Role Customer Support Executive CHAT/MAIL Job Location: Sector 62, Noida (WFO) - Good communication skills are required - Any Graduate/Undergraduate can apply - Salary - 1.9 to 2.20 LPA - 6 Days Working - Day Shift For Female's - Immediate Joiner Required. **Job Types**: Full-time, Fresher **Salary**: ₹190,000.00 - ₹220,000.00 per...