Customer Support Executive

1 day ago

Noida Uttar Pradesh, India Sky Education Full time

As a **Customer Support Executive**, you will be responsible for:

- Conducting outbound calls (minimum 100-120 calls per day) to address student help and issues.
- Ensuring 3 hours of connected call duration by the end of the day.
- Handling grievance and query handling related to academics and curriculum.
- Taking feedback from students to improve service quality.
- Managing escalations, cancellations, and working towards student retention.
- Providing accurate, valid, and complete information using the right tools and methods.
- Handling student complaints and providing appropriate solutions within the time limits.
- Following communication procedures, guidelines, and policies.

To excel in this role, you should possess the following qualifications:

- A bachelor's degree or equivalent in any discipline.
- Excellent communication skills in English and one regional language.
- Strong problem-solving and customer service skills.
- Ability to work in a fast-paced and target-oriented environment.
- Prior experience in a customer support role will be an added advantage.

**Required Skills**:

- Outbound calling
- Customer service
- Problem-solving
- Communication skills
- Multitasking

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person

  • Customer Care Executive

    2 weeks ago

    Greater Noida, India Customer Care Executive Full time

    Responding to customer inquiries and resolving their concerns promptly and efficiently. - Providing accurate and detailed information about products, services, and company policies. - Handling and resolving customer complaints and escalating issues when necessary. - Assisting customers in placing orders, tracking shipments, and processing returns or...

  • Customer Support Executive

    5 days ago

    Noida, Uttar Pradesh, India Easemydeal Full time

    **CUSTOMER SUPPORT EXECUTIVE** **Job Location : Secto-3, Noida** - (5 min walking from Noida Sector-16 metro station)_ As a Support Executive, you will be responsible for providing excellent customer service and support to our clients. You will act as the primary point of contact between the company and its customers, ensuring their concerns are addressed...

  • Customer Support Executive

    2 weeks ago

    Noida, Uttar Pradesh, India Easemydeal Full time

    **CUSTOMER SUPPORT EXECUTIVE** **Job Location : Secto-3, Noida** As a Support Executive, you will be responsible for providing excellent customer service and support to our clients. You will act as the primary point of contact between the company and its customers, ensuring their concerns are addressed promptly and effectively. You will also play a crucial...

  • Customer Support Executive

    5 days ago

    Noida, Uttar Pradesh, India Accounting Genie LLP Full time

    **JOB DOCUMENT** **Job Title**: Customer Support Executive **Location**: Sector 58, Noida, Uttar Pradesh - 201301 **Department**: Customer Support **Experience**: Minimum 1 year **Job Summary** We are looking for a proactive and customer-focused individual with at least 1 year of experience in customer support. The role involves handling customer...

  • Customer Support Executive

    1 day ago

    Noida, Uttar Pradesh, India Accounting Genie LLP Full time

    **JOB DOCUMENT** **Job Title**: Customer Support Executive **Location**: Sector 58, Noida, Uttar Pradesh - 201301 **Department**: Customer Support **Experience**: Minimum 1 year **Job Summary** We are looking for a proactive and customer-focused individual with at least 1 year of experience in customer support. The role involves handling customer...

  • Customer Support Executive

    3 days ago

    Noida, Uttar Pradesh, India Accounting Genie LLP Full time

    **Job Title**: Customer Support Executive **Location**: 58, Noida, Uttar Pradesh 201301 **Experience**: Minimum 1 year in customer support **Job Summary**: We are looking for a proactive and customer-focused individual with 1+ year of experience in customer support. The role involves handling customer inquiries, resolving issues, collecting feedback, and...

  • Customer Support Executive

    2 weeks ago

    uttar pradesh, India ZenHr Connect Full time

    This is a full -time on -site role as a Customer Support Executive located in Lucknow. The Customer Support Executive will be responsible for providing customer service, and online support to ensure customer satisfaction. ​Salary: 12, ,000 per month RequirementsResponsibilities: - Responding to customer inquiries and providing support via phone, and chat -...

  • Customer Support Executive

    1 day ago

    Noida, Uttar Pradesh, India Isad group Full time

    **Job Title**: Customer Support Executive **Location**: Noida (Onsite) **Shift Timing**: Night Shift (US Hours - 9:00 PM to 6:00 AM IST) **Working Days**: 5/6 days a week (as per company policy) **Note**: _No cab facility provided_ **Flexibility**: May be required to work in flexible shifts as per operational needs **About the Role** **Key...

  • PPC Executive

    2 weeks ago

    Noida, India Customer Service Executive Full time

    **_URGENTLY HIRING EXPERIENCED CANDIDATES FOR USA SHIFT FOR TECH SALES_** **_**_ - *_* **_TIMING- 6 PM. TO 2AM_** Communication skills - FLUENT ENGLISH INTERESTED CANDIDATES CONTACT ASAP **Job Types**: Full-time, Fresher **Salary**: ₹40,000.00 - ₹80,000.00 per month **Benefits**: - Food allowance - Internet reimbursement Schedule: - Night...

  • Customer Support Executive

    3 days ago

    Noida, Uttar Pradesh, India Prolegion Private Limited Full time

    Job Title: Customer Support Executive **Location**: Noida, Uttar Pradesh, India Experience: 0-3 Years Roles and Responsibilities: - Handle customer inquiries, complaints, billing questions and payment extension/service requests. - Greet customers warmly and ascertain the problem or reason for calling. Assist with placement of orders, refunds, or...